Customer Relations Executive (m/w/d)

3 дн. назад

GermanyEuropeOnsite

Point of contact for corporate clients providing operational and trading assistance, servicing revenue and growth by maintaining customer relationships.

О компании

delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. 
Since its founding in 2009, has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team. 
At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. 
The opportunities at are as diverse as our people, ranging from business development to engineering roles across our tech pillars.
We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At , you can be whoever you want to be and still feel a sense of belonging no matter your story.
 
 
 
Important Security Notice for Job Applicants: only accepts applications via official channels. We will only contact you from an  @ .com  domain. Always check the emails you receive from us, and note that we will  never  request payment for any part of the recruitment process. Stay safe and report suspicious activity. Notice to Recruitment Agencies and Search Firms: does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of . will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or sub

Требования

A passionate individual with a strong interest in client servicing
Prepared to go the extra mile to exceed customer expectations and experience
Desire to deliver best in class service, to support our industry-leading offering
Strong written and verbal communication skills
Strives in high pressure/pace environment
Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
Managing workload around tight time constraints
Confidence in liaising and mediating between multiple internal departments to find solutions
Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
Resolve client issues as they arise
Ability to multitask/prioritise – working around the daily deadline

Другое

helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.
If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how can accelerate your career so you can shape the future.
Customer Relations Executive (m/w/d)
We are offering an exciting opportunity to join a fast growing team in Düsseldorf/Frankfurt. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level. 
Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications
Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
Helping clients identify issues pre-emptively (e.g. payment dates, banking data etc.)
Self-starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end
Interest in currency markets helpful
Experience with Microsoft suite (particularly excel)
You will be looking after a portfolio of 200-300 clients who will be trading online through our EBO platform
You will have an understanding of clients' business activity /core business, FX needs
Making sure clients have as their main platform for trading and making payments internationally
Fluency in German and Business-level English
Sales skills / experience is a PLUS
Knowledge of FX
Knowledge of all products does offer
Being able to adapt in a constant evolving and challenging environment
Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at !
You can also connect with me on LinkedIn - Helga Barros
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#LI-ONSITE