Field Application Engineer (FAE) - Europe

4 дн. назад

SwitzerlandEuropeOnsite

embedded systemsindustrial computingiothardwaresoftware

Link between company and customers, solving technical challenges and guiding toward technical solutions.

Обязанности

You might be successful in this role if you:
Enjoy working directly with customers and solving technical challenges.
Are comfortable discussing technology with engineers as well as business stakeholders.
Have experience in embedded systems, industrial computing, IoT , software, hardware or adjacent technical fields.
Can quickly learn new technologies and translate technical concepts into business value.
Enjoy collaborating across sales, engineering and product teams.
Like being involved in the full customer journey, from first technical discussions through successful product deployment.
Build and maintain a strong link between and the embedded market.
Act as a primary technical point of contact for customers in both pre‑sales and post‑sales phases.
Provide consultative support to customers while clearly highlighting the value proposition and unique selling proposition (USPs). Ensuring customer success by providing high‑quality technical guidance and hands‑on support.
Introduce technology and Eco-System to new customers
Assist and unblock key customers, so they can bring their products to market faster, using solutions.
Understand and track project requirements on both the technical and business side.
Support customer questions related to: Embedded Linux (e.g., Yocto‑based systems and Torizon)
Embedded software development
Hardware
Manage customer expectations and actively address misalignments in perception or requirements.
Act as a trusted technical advisor, aligning customer needs with ’s product portfolio and roadmap.
Collaborate closely with cross‑functional teams (Technical Sales, Support, Product Management, R&D) to address customer challenges, escalate bugs and feature requests, and provide timely solutions.
Develop and deliver technical demos and training sessions to help customers and partners better understand Arm‑based technologies and solutions.
Represent at tradeshows, industry events and in customer meetings from a technical perspective.

Требования

Experience in embedded systems, industrial computing, IoT , technical sales engineering, software engineering, solutions engineering, or related technical fields.
Bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science or a related technical field.
Proven experience in technical B2B consultative sales, customer success or technical customer support in a related industry.
Experience providing technical product consultation and demos
Ability to understanding customers needs and requirements and translating these into our portfolio of solutions and clearly communicating product benefits.
Hands‑on experience with customer support/success routines, including remote troubleshooting and consultative problem‑solving.
Experience working with embedded operating systems, Linux-based platforms, industrial computing solutions or related technologies.
Familiarity with Linux, embedded software development, or adjacent technologies. Experience with Yocto, Linux kernel development or open-source ecosystems is beneficial but not required.
Familiarity with common embedded hardware, communications protocols or industrial networking technologies.
Solid understanding of computer hardware fundamentals and component datasheets.
An understanding of electronic hardware concepts is beneficial.
Very good communication skills in English (both written and spoken).

Другое

is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.
The mission of the Field Application Engineer is to be the link between the organization and customers. Success in this role comes from helping customers achieve their business goals by understanding their challenges, building trust and guiding them toward the right technical solutions.
Highly customer‑centric, with strong analytical, problem‑solving and troubleshooting skills.
Strong focus on consultative selling: creating value and trust, exploring and understanding customer needs before proposing solutions.
Able to identify and communicate project risks and proactively minimize them through clear communication and problem‑solving.
Skilled at capturing and systematically documenting customer requirements for review with application engineering and product management.
Proven ability to work with stakeholders at all levels, from engineers to management and executives.
Strong communication, relationship‑building and teamwork skills.
Organized and structured, with basic project management abilities (planning, tracking and executing tasks).
High‑integrity, self‑driven team player and thorough professional.
Disposition to travel across EMEA , once or twice per month. (usually short trips ~3-4 day, but it could extend depending on the occasion.)
Linux-based embedded systems
Device management and OTA update platforms
Edge computing and IoT solutions
User-interface development frameworks
Containers and DevOps workflows
Real-time operating systems
Industrial communications and networking
Paid time off, including vacation, sick leave and public holidays
Flexible working hours with hybrid/remote work options
Commuting and co‑working space reimbursement
An agile and intercultural working environment
Global company with offices and team members across Europe, the Americas and Asia.
Regular collaboration with colleagues from different locations and functions.
Occasional travel to other offices, partners or customers for trainings and project work.
Pragmatic, low‑hierarchy environment with straightforward communication and clear ownership.
The opportunity to work with the latest embedded and IoT computing technologies in an international context
Strong opportunities for personal and professional development
is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems – to name a few.
We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide.
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