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VIP Account Manager (iGaming) | LATAM
5 дн. назад
USASeniorB2
ggrngrltvchurn ratecrmloyalty programsbonusespromotions
Experienced VIP Account Manager role in the iGaming sector focusing on VIP and pre-VIP players in the LATAM market.
Responsibilities
- Identify and develop pre-VIP players into full VIP status through personalized engagement strategies
- Build and maintain strong, trust-based relationships with current VIP players
- Monitor and manage each player's progression through loyalty levels
- Proactively identify churn risks and implement timely retention measures
- Analyze financial and product metrics across your assigned portfolio
- Manage bonuses, benefits, and personalized offers to maximize LTV
- Serve as the primary point of contact for VIP players, delivering a white-glove experience
- Collaborate with CRM, product, and finance teams to align incentives with business goals
Requirements
- 3–4+ years of experience in gambling/iGaming, specifically with VIP players
- Strong understanding of GGR, NGR, LTV, churn rate, and other key metrics
- Proven ability to manage client relationships and drive upsell/retention
- Spanish C1+ — mandatory (primary language for LATAM players)
- English B2+ (internal company communication)
- Experience managing bonuses, promotions, and loyalty programs