Technical Success Manager

4 дн. назад

United KingdomEurope

Client-facing role focused on delivering high-value technical services and outcomes to financial clients using 's AI and data platform.

Обязанности

This is not a behind-the-scenes support role—it is a highly visible, client-facing mandate designed for creative problem solvers. The Technical Success team provides premium services that enable business-as-usual (BAU) clients (RIAs, MFOs, Enterprises, SFOs, and Institutions) to expand value and accelerate growth after initial implementation. Technical Success Managers are responsible for delivering high-value outcomes that align with client expectations, ensuring firms are using ’s most up-to-date best practices and gold standard operating models. 
In partnership with Client Success Managers, Account Executives, Support Analysts, and Product Managers, the Technical Success Analyst helps optimize clients’ overall experience and identify areas for R&D investment that lessen reliance on premium services. They are focused on identifying how can unlock significant value for clients’ businesses and regularly call upon their analytical skills in order to advise clients on how to model and examine their financial instruments and assets. 
Technical Success Managers have a deep understanding of both finance and technology, take ownership of our client's success and thrive when tasked with designing creative, out-of-the-box workflows for complex financial workflows. Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role.

Требования

2+ years of professional experience in Project Management, Financial Services or Consulting is preferred. Prior client-facing experience is a plus
Candidates must have outstanding communication, organisational, and time-management skills
Understanding of historical data conversion methodologies and different source systems (or hunger and willingness to learn)
Thorough with an eye toward continuous improvement
The ideal candidate must be fiercely independent, adaptable, and highly creative. You must thrive in a fast-paced environment, possess a solution-oriented mindset, and be comfortable navigating ambiguity.
Strong interpersonal skills to train and communicate effectively with partners via email, on the phone, and face-to-face
Passion for technology and finance
Occasional travel to visit clients may be necessary
[Bonus] Previous experience in investment management software implementations
[Bonus] Capability to program/script, specifically in python
[Bonus] Databricks and Claude experience
Our Values 
Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
Build Together - Collaborate to unlock the best solutions. Deliver lasting value. 
Champion Our Clients - Exceed client expectations. Our clients’ success is our success. 
Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry. 
Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset. 
In addition to our core values, is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
PHISHING SCAM WARNING: is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from without a formal interview process. Additionally, will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to ta-operations@.com .

Другое

Who We Are
is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo. 
Demonstrate technical and industry expertise to advise and consult directly with clients as you architect & implement scalable, best-practice solutions for existing environments
Own and deliver high-value client outcomes aligned with client expectations, often requiring you to creatively navigate roadblocks and technical limitations.
Proactively handle expectations and communication both internally and externally 
Ensure retention of clients driven by high client satisfaction and reference-ability
Establish and drive progress throughout the life of a project to ensure client success 
Prioritise and context-switch to complete simultaneous projects, seeing each through to the finish line
Proactively communicate project health and status to internal and external senior leadership
Partner with Account Executives and Support Leads to create a BAU model to ensure clients get the services that they need
Partner with R&D on scalable tools that directly reduce client reliance on premium services and promote self-sufficiency in a BAU state
Think critically about how to improve our current processes and tools both internally and externally as our client base expands
Influence a reduction in project effort and timelines through the development of scalable processes, pre-configured templates, and improved methodologies
Be a consultant and guide on all things