National Key Account Manager

6 дн. назад

United KingdomEuropeHybrid

crmcontract managementcustomer relationship management

Manage a portfolio of key account customers across the UK, focusing on relationship building, commercial performance, service delivery, and growth.

Обязанности

As a National Key Account Manager , you will be responsible for managing a portfolio of key account customers across the UK. This is a highly proactive role focused on building strong, visible relationships within customer organisations, ensuring remains a trusted and strategic partner.
You will take full ownership of the commercial performance and service delivery of your accounts, driving growth, retention, and long-term stability. A key part of the role is maintaining a strong presence within accounts through regular in-person engagement, travelling across the UK to meet customers, understand their needs, and identify opportunities for improvement and expansion.
Reporting into the VP, Commercial Sales, you will manage the day-to-day relationship with your accounts, ensuring excellent service delivery, contract compliance, and commercial performance. You will also maintain accurate customer records within the CRM system, using data and reporting to track account stability, identify growth opportunities, and provide clear insights into portfolio performance.
In addition, you will support the tendering process and play a key role in the onboarding, development, and retention of both new and existing business account customers.
Who are ? is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more.

Другое

Build and maintain strong, visible relationships with key stakeholders within your customer portfolio through regular engagement and onsite meetings.
Travel across the UK to meet customers, strengthen relationships, review service delivery, and identify new opportunities for growth.
Develop and deliver proactive account development plans to support long-term customer retention and expansion.
Monitor ’s performance against customer-specific SLAs and KPIs, ensuring consistent service excellence.
Work with operational teams to address service challenges and continuously improve the customer experience.
Maintain accurate and up-to-date customer information within the CRM system.
Track account activity, service performance, and commercial metrics to ensure clear visibility of account health.
Produce regular reports and insights on account stability, customer engagement, retention risk, and growth opportunities.
Identify opportunities to grow revenue within existing accounts through proactive engagement and data-led insights.
Support and lead re-tendering processes where required, ensuring competitive pricing and long-term profitability.
Facilitate the successful onboarding of new customers and monitor their early performance and satisfaction.
Work closely with Account Executives, Regional Management, and the Group Commercial team to deliver consistent service improvements and commercial success.
Share insights from customer engagement to inform wider commercial strategy and operational improvements.
Uphold safety, data protection, and legal standards across all customer interactions.
Complete mandatory training and support ’s commitment to information security and ISO27001 practices.
5+ years field based experience of managing high value key account customers
Strong communication and relationship-building skills across phone, in-person, and written channels.
Proven ability to proactively manage and grow key customer accounts.
Willingness and ability to travel regularly across the UK to maintain strong customer engagement.
Strong organisational skills with the ability to manage multiple priorities and stakeholders.
Experience using CRM systems to manage customer information, track activity, and produce performance reporting.
A team-focused attitude with the ability to collaborate across commercial and operational teams.
Awareness of safeguarding principles.
Ability to support the execution of the Group commercial strategy within your account portfolio.
The role is flexible on location with a requirement to attend meetings at office locations across the country as needed.
is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.