Business Analyst - Renewals Operations

Другое

• About the Team
• Company's Renewal Strategy & Operations team protects one of the most valuable, fastest-compounding assets in enterprise software: $1.57 billion in subscription ARR, growing 32% year-over-year. Every one of those dollars sitsinside a renewal contract - which means protecting and compounding that ARR is one of the highest-leverage jobs in the company.
• Renewal Strategy & Operations is the team that builds the operating system for that asset. We sit at the intersection of commercial strategy, systems, and execution, and we are genuinely in a 0-to-1 build phase - the forecasting models, governance frameworks, quoting infrastructure, and playbooks that will run this business at 2x today's scale don't fully exist yet. That's the work: you will be designing the machine.
• You'll bring a strategic voice that understands renewals as a business - thinking in terms of root cause, leverage points, and scalable systems. You'll partner directly with Sales, Finance, Deal Desk, Product, and IT leaders, and your fingerprints will be on the foundation this function runs on for years.
• What You'll Do
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• Be a strategic voice for the renewals business
• Build the long-range plan for Renewals and drive rigor into QRF submissions, connecting the numbers to the underlying business story..
• Bring a point of view to forecasting and business reviews: what's the risk, what's the driver, what should leadership actually do about it.
• Build systems and foundations that scale
• Design renewal KPIs and operating dashboards as durable infrastructure, not one-off reporting - built so they still make sense at 2x the ARR.
• Run root-cause analysis on renewal performance trends and turn insights into process changes that stick, not just talking points for a review.
• Own deal governance in the field
• Build and roll out deal governance policies and manage deal reviews, working directly with Sales, Renewals, Finance, and Deal Desk leaders to get real adoption.
• Operate cross-functionally, day to day
• Be the connective tissue across Renewals, Sales, Finance, Deal Desk, Product Ops, and IT - spotting gaps in how the renewal motion works and fixing them.
• Who You Are
•  3+ years in Renewal/Sales Operations, Sales Strategy, Revenue Operations, or a similarly analytical, cross-functional business role - ideally at a high-growth SaaS or tech company.
• An operator at heart: you'd rather fix the underlying process than produce the report describing what went wrong.
• Comfortable with ambiguity - you can take a loosely-defined problem, structure it, and drive it to a decision without needing someone to hand you the framework.
• Confident operating cross-functionally: you can walk into a room with Finance or Sales leadership, hold your own, and drive toward alignment.
• Nice to have: working fluency with Salesforce/CPQ and Excel or Google Sheets.
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• #LI-PM2
• Company (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Company Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Company Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. 
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• At Company, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
• Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
• Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
• Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
• Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Company, contributing to safer and stronger communities.
• Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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