CSM Manager (German)- 18 months Contract

5 дн. назад

Czech RepublicEurope

Manage a portfolio of Mid Market/enterprise customers in EMEA, ensuring they achieve desired outcomes and maximize value from platform.

Обязанности

is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager. You will be responsible for managing a portfolio of Mid Market /enterprise customers in EMEA. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the platform and they receive maximum value.

Требования

Full fluency in English and German 
 2+ years experience in Customer Success Management or customer facing-role supporting mid market clients.
Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
Knowledge and hands-on experience in project management, business process redesign, and change management.
Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
Willing to dive into technical details of a product to understand it thoroughly

Условия

5 Weeks of paid vacation
Sick Leave Compensation  5 Paid Uncertified Sick Days
2 weeks fully paid w/ medical certificate, additional 
4 weeks paid at 80% salary rate
Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity 
2 Volunteer Days
Meal Vouchers (CZK 220 per working day)
Annual Prague Travel Card (Lítačka)
Hybrid Working Model
Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus
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Другое

You will be part of the incredible international globally distributed Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.
By building strong customer relationships and act as the advocate to our customers throughout their journey
By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)
By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
By serving as the subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
By being a Team Player. You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organization
By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans
By leading end-to-end Success Plan execution, connecting customer objectives to measurable outcomes, and holding accountability for delivering and evidencing value over time.
Having a problem solver mentality, being a critical thinker and generally curious
A passion for learning and improving every day, motivated to excel
Openness to receiving feedback, being coachable
A strong team player attitude
Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
A creative and innovative approach
We care about our customers. We understand the customer journey, experience, and value derived from . Decision-making and action-taking are done with the customer in mind.
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.