IT Systems Engineer

4 дн. назад

BulgariaPolandEurope

microsoft 365macoswindowsnetworkingdevice management

Manage day-to-day internal IT operations and end-user support across macOS and Windows environments including device management, Microsoft 365, networking, and AI tool support.

Обязанности

Our client is looking for an IT Systems Engineer to take ownership of day-to-day internal IT operations and end-user support. You will be responsible for keeping our internal technology running smoothly across a mixed macOS and Windows environment. The role covers:
End-user support
Device management
Microsoft 365 and identity
Business systems
Networking and remote access
User onboarding and offboarding
IT documentation and process improvement
Support for approved AI tools and solutions
This is a hands-on role for someone who is comfortable resolving user issues while also improving the systems and processes behind the service.
End-user support:
Own and manage day-to-day internal IT support requests
Provide remote and in-person support across macOS and Windows devices
Troubleshoot hardware, software, account, access, networking and collaboration-tool issues
Take ownership of issues through to resolution
Work with third-party suppliers and software vendors where required
Keep users informed while their issue is being investigated
Identify recurring problems and introduce fixes that reduce repeat support requests
Escalate security incidents or more complex infrastructure issues when required
Device management:
Manage the deployment, configuration and ongoing support of company devices
Administer macOS devices through the Jamf platform, including Jamf Pro, Jamf Connect, Jamf Protect and Self Service
Administer Windows devices through Microsoft Intune and Windows Autopilot
Maintain device compliance, encryption, software deployment, patching and security configurations
Support the full device lifecycle, including procurement, enrolment, replacement, recovery and secure disposal
Maintain accurate hardware and software asset records
Troubleshoot device enrolment, compliance and configuration issues
Microsoft 365 and identity:
Administer Microsoft 365, Entra ID and related services
Manage user accounts, groups, licences, shared mailboxes and application access
Support Microsoft Teams, Exchange Online, SharePoint and OneDrive
Assist with Conditional Access, multi-factor authentication and device compliance policies
Carry out access reviews and ensure permissions remain appropriate
Support joiner, mover and leaver processes
Ensure access is provisioned and removed promptly
Investigate Microsoft 365 sign-in, authentication and licensing issues
Business systems:
Support and administer internal business platforms, including Atlassian Cloud, including Jira and Confluence; Slack; Microsoft 365; GitHub and GitLab user access; Approved AI tools and platforms; Other approved business applications 
Manage user access, groups, roles and licensing
Assist users with application issues and access requests
Support the rollout and adoption of new internal tools
Maintain an accurate register of business applications, owners and licences
Work with Finance and system owners to identify unused or unnecessary licences
Help ensure business systems are configured consistently and access remains appropriate
Document common support processes and platform configurations
Networking and remote access:
Troubleshoot remote-working connectivity issues
Assist users with OpenVPN configuration and access issues
Troubleshoot common DNS, DHCP, routing and network access problems
Support secure access to internal and hosted services
Work with infrastructure teams and external suppliers on more complex network issues
Maintain documentation for VPN access, network configurations and common connectivity problems
Assist with testing changes that may affect user connectivity or access
The role does not need to be a dedicated network engineer, but the successful candidate should be comfortable investigating common network and remote-access issues.
AI tools and solutions:
Support approved AI tools used across the business
Assist with account creation, licensing, access and user onboarding
Help users troubleshoot approved browser-based, desktop and developer AI tools
Support the rollout of centrally managed AI accounts and organisation licences
Ensure users are directed towards approved tools and access methods

Требования

Experience working in an IT support, systems administration or IT engineering role
Strong troubleshooting skills across both macOS and Windows
Hands-on experience managing macOS devices using Jamf
Experience administering Microsoft 365 and Entra ID
Experience with Microsoft Intune and Windows device management
Good understanding of identity, user access, multi-factor authentication and device compliance
Experience supporting common business applications and collaboration platforms
Understanding of networking fundamentals, including DNS, DHCP, VPNs and Wi-Fi
Experience managing user onboarding and offboarding
Ability to manage multiple support requests and priorities without losing ownership
Strong written and verbal communication skills
Ability to explain technical issues clearly to non-technical users
A practical and security-conscious approach to IT support

Будет плюсом

Experience with SentinelOne or another endpoint detection and response platform
Experience with Jamf Connect, Jamf Protect or Jamf Security Cloud
Familiarity with Atlassian Cloud administration
Experience supporting GitHub or GitLab users and access
Experience configuring or troubleshooting OpenVPN 
Experience supporting wireless networks and remote access
Basic scripting or automation experience using PowerShell, Bash or Python
Experience supporting a software development or digital consultancy environment
Experience supporting AI tools such as Claude, ChatGPT, GitHub Copilot or similar platforms
Awareness of the risks involved when users enter company or client data into AI tools
Exposure to managing organisation-level SaaS or AI licences
Awareness of security frameworks and standards such as: 
ISO 27001 
Cyber Essentials and Cyber Essentials Plus 
CIS Controls 
NIST Cybersecurity Framework 
Experience supporting internal or external audits

Условия

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.
benefits vary by location and contract type. Your recruiter will fill you in on the details.
International projects
In-office, hybrid, or remote flexibility
Medical healthcare
Recognition program
Ongoing learning & reimbursement 
Well-being program
Team events & local benefits 
Sports compensation 
Referral bonuses 
Top-tier equipment provision

Другое

Upper-Intermediate
is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more.
Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.
Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs.
Compensation details are shared with candidates at the early stage of the recruitment process.
The offer is not binding until a signed contract is in place.
We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.