Associate Client Success Manager

5 дн. назад

60k–70k USD / yearUSAJuniorHybrid

Associate Client Success Manager role at focusing on connecting brands with consumers through user-generated content and business insights.

  About   At , we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.   The problem we are trying to solve : Bra

Advise clients on strategies to maximize the value of their software solutions, with a priority on value realization and revenue retention. Promote new feature adoption when relevant.
Monitor and manage client health by identifying trends, documenting opportunities, and working with cross-functional team members to mitigate risk and drive successful client outcomes. 
Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions. Leverage internal software solutions including Salesforce, Gainsight, and Gong to manage workload.
Partner internally with cross-functional teams (Sales, Implementation, Technical teams)  to ensure a unified, value-based approach in high-stakes meetings
Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points.
Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.

Bachelor’s degree and 1+ year of experience in a client facing role (account management, client success, sales) preferred. Bonus points for experience in marketing SaaS
Positive, self-starter attitude with a knack for creative problem solving 
Customer-centric: you keep the best interest of clients in everything you do
Fluent in English. Strong communication skills (oral and written)
Skillful in time management, organization, and prioritization
Sufficient in meeting deadlines and expectations with minimal supervision
Fire in the belly – we hire people who bring passion to their work and their team