Senior Technical Account Manager, Mexico City

6 дн. назад

MexicoLATAMSeniorRemoteC1

Senior Technical Account Manager role at focusing on securing cloud and AI applications with a hybrid work mode in Mexico City.

Обязанности

As a Senior Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies that drive customer adoption and use of the platform for our largest customers.
Your cloud and security industry expertise will allow you to provide impactful guidance to customers throughout their onboarding and operationalization journey. You will serve as the bridge between customers and the broader team – you'll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience for our most demanding customers.
Strong technical expertise and customer-facing skills will be essential in addressing the needs of our customers. Your understanding of how large organizations leverage cloud, security, and SaaS technologies will allow you to empathize with customer personas and drive effective conversations with customer personas at all levels. 
Be a Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ journey and continuously stay abreast and enabled on new features and functionality
Support and manage up to 10 strategic customers, depending on size and complexity. Drive Adoption, Business Value Realization, and Customer Satisfaction through the onboarding and operationalization of using best practices and your existing cloud-security domain expertise.
Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams . Drive towards utilization/adoption targets for your book of business.
Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key objectives. Drive value-based conversations with customer executives and provide meaningful contributions to QBRs/executive briefings.  
Help customers develop success plans with measurable goals throughout the lifecycle that align with their organizational security and compliance objectives. Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues.
Advocate for your Customers – Understand, document, and represent your customers’ needs to internal stakeholders, Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions.
Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in ’s TAM motion and have an impact across GTM teams, assist other TAMs with technical escalations, mentor TAMs, and develop an area of technical subject-matter expertise.
Be a cloud security thought-leader by participating in industry events and contributing to community posts and blogs. Continuously monitor news related to emerging cloud security threats and further develop your domain expertise.
Please submit your resume in English - we can only consider applications submitted in this language.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. 
By submitting your application, you acknowledge that will process your personal data in accordance with 's Privacy Policy.
Applicants must have the legal right to work in the country where the position is based,  without the need for visa sponsorship. This role does not offer visa sponsorship .
is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. 
By submitting your application, you acknowledge that will process your personal data in accordance with 's Privacy Policy.

Требования

Native Spanish speaker with excellent command of English, both spoken and written
Hybrid mode - able to spend 3 days/week in our Mexico City office
B.S. in Computer Science, Engineering, or a similar field, or equivalent practical experience.
8 years of experience in technical customer-facing roles supporting cloud or cloud-security products (such as Technical Account Manager, Professional Services Engineer, Solutions Engineer, Technical Support Specialist, Customer Success Engineer, or Architect).
Experience with cloud services and architecture across at least 2 Cloud Service Providers (CSPs), such as AWS, GCP, Azure, or OCI.
Practical experience deploying and operationalizing containerization technologies (such as Docker or Kubernetes) and addressing corresponding security considerations.
Practical experience deploying and operationalizing DevOps technologies (such as CI/CD, Version Control Systems, or Infrastructure as Code) and managing their security implications.
Experience in cloud cybersecurity, with a focus on, or hands-on exposure to, AI/ML technologies applied to threat detection or security operations.

Будет плюсом

12 years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product.
Multiple advanced CSP certifications (such as Certified Solutions Architect - Professional or Certified DevOps Engineer - Professional).
Security certifications (such as CISSP or CCSP) and extensive experience helping organizations address complex cloud-security challenges.
Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases.
Proven track record of successfully managing a book of business with 5+ complex enterprise/strategic customers.
Proven track record of building and maintaining executive-level relationships with enterprise/strategic clients, driving significant customer outcomes, and consistently exceeding performance targets.
Expert ability to continuously enable customers on the platform and proactively assist them in solving problems, ranging from trivial to highly complex and strategic.
Experience working across multiple communication channels and platforms to assist customers (such as Slack, email, and support tickets).
Advanced ability to use data and systems (such as CRM or log analysis tools) to monitor customer health, identify complex trends, and strategically inform customer success and retention initiatives.
Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of an organization, including C-suite executives.
Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures.

Другое

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google , meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.
Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At , you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!