Implementation Manager

5 дн. назад

100k–125k USD / yearUSAOnsite

customer success managementtrainingproduct feedbackstakeholder management

Manage the first 45 days of new customers' onboarding and adoption to ensure successful launch and smooth handoff to Customer Success Managers.

Implementation Manager owns the first 45 days of every new customer's life — from signed contract to a live, trained, adopting account. We're building this role because launch quality can't keep depending on whichever CSM happens to pick it up; it needs one owner running a repeatable process. You'll win when a customer is fully launched fast, and when the CSM who inherits the account never has to ask what happened before they showed up.
Turn every AE/SE handoff into a scoped, confirmed launch plan within 48 hours of signature
Configure each account and run the kickoff and hands-on training that gets real crews using , not just clicking through a demo
Drive customers to their first completed workflow and their first real adoption milestone inside 45 days
Run reinforcement sessions and office hours that catch stragglers before they quietly churn
Chase blockers down with Customer Success and Product until they're actually resolved, not just logged
Document goals, stakeholders, risks, and product feedback well enough that a CSM can pick up an account cold
Deliver a formal handoff to the CSM that closes every exit-criteria box before you move on

2+ years owning SaaS customer onboarding or implementation for a real portfolio of accounts, not one enterprise deal at a time
Hands-on comfort configuring a software product yourself — you don't wait on someone else to click the buttons
You've personally run live training sessions for non-technical or field-based users
A track record of hitting a defined launch/time-to-value SLA, and you know your actual numbers
Sharp, structured written communication — your handoff docs are why a CSM never has to re-ask a question
Comfortable owning 10+ concurrent launches without dropping details
Genuinely energized by construction, trades, or other real-world industries

Experience in vertical SaaS or construction tech
Familiarity with CRM or onboarding tooling (Salesforce, Asana, Notion)
Experience building an onboarding playbook from scratch at an early-stage company
Bilingual (Spanish or otherwise) — useful with field crews

$100,000–$125,000 base salary, plus equity. Based in San Francisco, on-site with the team at 101 2nd Street.
Comp Philosophy
We are proud to offer competitive, top-of-market compensation because we want to celebrate the dedicated people who ship amazing work and drive our success. Our individual compensation is thoughtfully tailored based on your role, experience, and contributions, alongside performance-based rewards.

uses AI to take contractors from a set of plans to a bid in minutes instead of weeks. We're Series A backed by 8VC, Primary, and Pear ($35M — 2x the median raise), and our customers are running real construction jobs on right now, not sitting through a demo.