USAEngineering Manager, Voice Infrastructure
5 дн. назад
USALead
golangkamailiortpenginefreeswitchhomer
Lead and mentor the Voice Platform engineering team while contributing hands-on to the cloud-based telecom architecture development.
Требования
- Proven experience in people leadership or technical team leadership within a software/telecom engineering organization.
- Staff-level technical expertise in VoIP and SIP engineering, including deep familiarity with Kamailio, FreeSWITCH, RTPengine, and Homer.
- Hands-on programming capability in Go (Golang) alongside scripting tools (Python, Bash, LUA).
- Deep understanding of TCP/IP networking, firewalls, and protocols (SIP, RTP, RTCP, TLS, ICE, STUN, TURN, WebRTC).
- Demonstrated ability to balance individual technical contributions with team leadership and administrative responsibilities.
- Experience operating production services in cloud environments (GCP preferred) and Kubernetes.
- Familiarity with DevOps infrastructure automation tools such as Terraform and Ansible.
- Strong conflict resolution, communication, and management-up capabilities.
- Experience collaborating with HR partners to handle performance development and coaching.
- Commitment to driving incident response, postmortems, and durable fixes.
Другое
- is looking for an Engineering Manager (SIP Engineering) to lead, mentor, and scale our Voice Platform team while remaining hands-on with complex cloud-based telecom architecture. At , we embrace a "working manager" philosophy, where you will balance people leadership, team success, and individual technical contributions including design, writing, and reviewing code. In this dual role, you will ensure our distributed voice platform is robust, scalable, and observable using core components like Kamailio, RTPengine, FreeSWITCH, and Homer/HEPIC, while driving execution, setting technical vision, and coaching engineers to achieve their career growth.
- This position can be remote, in office, or hybrid
- Reports to: Director of Engineering
- The duties and responsibilities of the role.
- Provide people leadership, mentorship, and career growth management for engineers on the Voice Platform team.
- Actively contribute to individual technical work, including designing, writing, and reviewing code for Golang microservices and SIP/RTP infrastructure.
- Partner closely with Product Leadership to align engineering priorities with the product roadmap and actively manage the team backlog.
- Set clear performance expectations, hold team members accountable, and conduct regular 1-on-1s and quarterly check-ins.
- Provide architectural vision and technical ownership for scaling our distributed cloud-based VoIP platform.
- Proactively eliminate knowledge silos and identify roadblocks to ensure steady execution and progression for the team.
- Hire and retain top engineering talent through networking, sourcing, and leading structured interview cycles.
- Collaborate with internal customers and cross-functional teams (SRE, Product, Support) to support high platform availability and call quality.
- Optimize and troubleshoot FreeSWITCH and Kamailio configurations for performance, resiliency, and observability using HEP/Homer.
- Foster a culture of high engineering hygiene, trust, transparency, and alignment with Core Values.
- 7+ years of experience designing, building, and leading large-scale distributed VoIP networks.
- Prior official experience as an Engineering Manager in a dual technical/leadership capacity.
- Certifications in Kamailio or OpenSIPS.
- Proven track record of building trust, maintaining high morale, and promoting continuous career progression for direct reports.
- Employment with is contingent upon the successful completion of a background check , conducted in accordance with applicable laws.
- At , we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.
- is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
- Beware of recruitment fraud . All official correspondence will occur through branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.