USAClient Associate
4 дн. назад
USAOnsite
customer servicecommunicationproduct knowledgeproblem solving
Provide personalized support and guidance to new traders on the platform, enhancing customer experience and engagement.
Обязанности
- is reinventing what it means to know your customers — and our goal is simple: make every trader feel like they have a person, not a portal. Client Associates are not ticket-closers. They're the human side of the platform. You'll get new traders oriented, answer the questions that actually matter, and be the name customers recognize when they need something — from their first market to becoming confident, experienced users.
- This role is for someone who genuinely cares about the people on the other end of every conversation and takes it personally when a customer has a bad time. You don't need a trading background, but you're curious about markets, quick to learn a technical product, and comfortable explaining it in plain language. You'll act as a mini-founder for your customer relationships, accountable for the experience and not just the inbox.
- Be the person your customers know by name — when they have a question about markets, positions, or the platform, you're the one who answers it clearly, fast, and without escalating the routine stuff
- Guide customers through onboarding, from their first market to trading with confidence; if they don't understand how something works, that's yours to fix
- Keep customer communication consistent, clear, and human — no one should ever have to read your message twice
- Know when a customer's needs go beyond the scope of the role and get them to the right person without dropping the thread
- Spot recurring questions and friction points, then bring clear, actionable recommendations back to the team and build simple, repeatable processes others can pick up without a long explanation
Требования
- At least 1 year of client-facing experience, account management, or a role where you were directly responsible for relationships with external users or customers
- Strong written communication skills — you write clearly, get to the point, and don't make clients read the same message twice
- Comfortable working with a high degree of autonomy — you don't wait to be told what to follow up on
- Organized enough to ensure nothing falls through the cracks
- Able to learn a technical product quickly and explain it in plain language to someone who has never used it before
- (Plus) Familiarity with prediction markets, futures, or other derivatives products
- (Plus) Experience building or improving a client-facing process from scratch, not just inheriting one
Условия
- Competitive salary & equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Hardware setup: new MacBook Pro, big display, & accessories
Другое
- is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.
- We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.