Solutions Engineer - DEM

5 дн. назад

USA

cloudnetworkingsecurityai

Technical bridge between digital experience management platform and customers, diagnosing performance issues and designing solutions.

Обязанности

Strategic Discovery: Lead technical deep-dives to understand a prospect’s current digital ecosystem, including network bottlenecks, device performance, and application latency.
Solution Design: Architect DEM strategies that remove performance visibility gaps and provide actionable data.
Product Evangelism: Deliver high-impact demonstrations that translate that showcase the DEM value proposition.
Proof of Value (POV): Manage the end-to-end technical evaluation process, helping customers deploy and configure the DEM solution based on success criteria.
Feedback Loop: Act as a liaison between the field and Product Management to influence the roadmap based on market requirements and competitive intelligence.

Требования

Experience: 5+ years in a Sales Engineering, Solutions Architect, or Technical Consultant role, preferably within DEM, APM (Application Performance Monitoring), or Network Performance Monitoring (NPM) sectors.
MTTR Reduction Track Record: Proven history of solving multi-vendor "blame games" by objectively proving whether a fault lies with the local device, home Wi-Fi, ISP, transit provider, security proxy, or target SaaS application.
Hybrid & Cloud Architecture: Practical background working with zero-trust network access (ZTNA), split-tunnel client steering, and enterprise cloud connections (AWS DirectConnect, Azure ExpressRoute).
The Troubleshooter: You get a rush from finding the "needle in the haystack" of a complex system.
The Storyteller: You can explain the impact of a 500ms latency improvement on employee productivity.
The Adaptable Peer: You thrive in a fast-paced environment where the tech stack evolves every quarter.

Условия

Digital Experience is no longer a "nice-to-have"—it is the backbone of the modern hybrid workforce. In this role, you’ll be at the forefront of the Digital Experience revolution, solving the "it's slow" complaint once and for all using data-driven evidence.

Другое

(NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.
At , our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.
Visit Careers at to learn more. Follow us on  LinkedIn and  Instagram .
As a Digital Experience Management (DEM) Solutions Engineer , you are the technical bridge between our digital experience management platform and our prospective customers. You won't just "demo" software; you will diagnose complex performance issues and design solutions that help enterprises ensure their employees and customers have a seamless digital experience.
You will partner with Account Executive teams to participate in sales cycles, proving the value of our telemetry and analytics through technical discovery and customized proof-of-value (POV) engagements.
Protocol & Packet Analysis: Deep mastery of Wireshark and tcpdump to inspect TCP windowing, TLS handshakes, HTTP/1.1–HTTP/3, and payload overhead.
Hop-by-Hop Path Routing: Proficiency with MTR, BGP, DNS pathing, and ICMP/UDP probing to pinpoint latency, jitter, and packet loss across public ISPs, SD-WAN, and cloud edge proxies.
Synthetic & Performance Testing: Experience scripting synthetic transaction probes, API tests, and stress tests (e.g., ThousandEyes, Catchpoint, JMeter) to baseline throughput and SLA compliance.
Observability & Telemetry Pipelines: Hands-on work with OpenTelemetry, NetFlow/sFlow, SNMP, and custom dashboarding/alerting in platforms like Grafana, Splunk, or Datadog.
Endpoint & Local Network Diagnostics: Ability to isolate client-side issues like local Wi-Fi signal degradation, OS socket exhaustion, driver bugs, and security agent hooks on Windows/macOS.
Scripting & API Automation: Proficiency in Python, Bash, or PowerShell to query REST APIs, automate diagnostic log gathering, and custom-script performance checks.
Data Literacy: Ability to query and visualize data. Experience with SQL, Python, or BI tools (Tableau/PowerBI) is a plus.
Communication: Exceptional ability to "translate" technical metrics into ROI for C-level executives (CIO, CPO, Head of Digital Workplace).
Strong understanding of  Endpoint OS (Windows, macOS, Linux).           - Knowledge of Networking & Cloud (DNS, VPN, ZTNA, AWS/Azure connectivity).      - Familiarity with Web Technologies (JavaScript, API integrations, Browser Developer Tools).
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field preferred; equivalent experience may be considered.
 
 
 
 
 
 
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Compensation: 
At , salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.
The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions. 
For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.
In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at  Benefits site . 
is committed to implementing equal employment opportunities for all employees and applicants for employment. does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
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The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our  Careers site.