CyprusSpotware Systems
Customer Support Engineer
5 дн. назад
CyprusMiddleOnsiteC1
sqlmt4mt5apifix protocol
Spotware Systems is hiring a Customer Support Engineer in Limassol, Cyprus to support B2B clients in the brokerage and fintech domain, focusing on technical and functional issues involving MT4/MT5 platforms.
About the company
- Spotware Systems is looking for an experienced Customer Support Engineer to join our team in Limassol, Cyprus
Responsibilities
- Supporting B2B clients on technical and functional issues
- Investigating incidents using logs, SQL and application-level analysis
- Working with MT4/MT5, plugins, gateways and liquidity bridges
- Coordinating with clients, internal teams and third parties
- Troubleshooting issues and driving them through to resolution
- Building deeper expertise in Forex and brokerage technology
- Using AI tools to improve your day-to-day workflow
Requirements
- 3+ years of technical support experience in brokerage or fintech
- Experience with MT4/MT5 Manager & Administrator
- Knowledge of liquidity bridges such as oneZero, PrimeXM, Centroid or similar
- Practical SQL skills
- Strong analytical and problem-solving skills
- Strong English
- Willingness to work on a rotating shift schedule after training (24/6 coverage)
Nice to have
- API integrations
- FIX protocol
- Programming/scripting skills
Conditions
- Location: Limassol, Cyprus
- Full-time type
- Relocation support available
- Private medical insurance
- Relocation package
- Sports & wellness compensation
- Greek language classes and more