Channel Account Manager, Reseller

1 нед. назад

JapanWorldwide

Responsible for recruiting, managing, and scaling reseller and distributor partners to accelerate AI product adoption in the Japanese enterprise market.

Обязанности

As a Reseller Partner Manager for Japan, you will be responsible for recruiting, managing, and scaling our reseller and distributor partners to accelerate the adoption of Claude across the Japanese enterprise market. You will help partners add our products to their portfolios, build the commercial motions that make reselling Claude attractive, and drive joint go-to-market execution with them.
You will own quarterly revenue targets delivered through the reseller channel, both from new customer acquisition and from expansion within existing accounts. The position involves direct collaboration with partners and internal teams to remove obstacles and implement growth strategies. You will design partner recruitment, enablement, and go-to-market plans, using a test-and-learn approach in ambiguous situations. Strong business creation skills are needed to identify joint value propositions and develop co-selling models. While revenue contribution is the key metric, building a repeatable and scalable reseller program is what drives consistent growth.
This role is critical to expanding our reach in Japan beyond direct sales, enabling us to serve Japanese enterprises at scale through partners they already trust. You will be instrumental in building our reseller channel from the ground up in one of the world's most sophisticated technology markets.

Требования

7+ years of experience in channel management, reseller partnerships, or business development within the Japanese technology market
Proven track record recruiting and managing Japanese reseller and distributor partners and driving revenue through them
Deep understanding of Japanese enterprise sales cycles, decision-making processes, and business etiquette
Native or business-level Japanese language skills
Working knowledge of reseller economics, including margin structures, deal registration, and incentive programs
Experience selling enterprise software, cloud services, or AI/ML technologies in the Japanese market
Demonstrated ability to manage channel conflict and maintain healthy rules of engagement across direct and partner sales
Exceptional relationship-building skills with the ability to establish trust and credibility with partner executives and sales teams
Strong analytical skills with experience in business planning, forecasting, and performance measurement

Другое

’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
Identify, recruit, and onboard reseller and distributor partners that fit our Japan go-to-market strategy
Develop and execute joint business plans with key resellers, including revenue targets, pipeline commitments, and enablement milestones
Build and maintain executive and sales-leadership relationships within partner organizations, navigating complex organizational structures and decision-making processes
Own the full partner lifecycle from initial engagement through long-term strategic alignment, including regular business reviews and QBRs
Negotiate and structure reseller and distribution agreements, including commercial terms, margin structures, and deal registration
Drive new customer acquisition and upsell revenue through reseller partners and achieve quarterly channel revenue targets
Work with partner sales teams to identify, qualify, and close enterprise opportunities in key verticals (manufacturing, financial services, retail, telecommunications, life sciences)
Support joint sales activities including customer workshops, seminars, proof-of-concepts, and account planning
Track partner-sourced pipeline, forecast channel revenue, and report on partner performance metrics with detailed accuracy
Manage channel conflict and maintain healthy dynamics between direct sales and reseller partners, including clear rules of engagement and deal registration processes
Lead reseller enablement programs covering product knowledge, sales methodology, positioning, and objection handling
Develop and maintain Japanese-language sales tools, pricing guidance, and partner-facing documentation
Run partner-facing activities such as training sessions, webinars, email campaigns, and joint events
Coordinate with global product, pricing, and partner teams to ensure Japanese reseller requirements and customer feedback are represented in program design and roadmap discussions
Design and execute joint marketing and demand generation campaigns with reseller partners
Develop customer success stories and case studies that resonate with Japanese enterprise buyers
Partner with internal teams to localize global channel programs and GTM strategies for the Japanese market
Represent the company at partner events, customer engagements, and industry conferences (CEATEC, Japan IT Week, etc.)
Identify and remove bottlenecks proactively by working with internal teams including Marketing, Sales, Legal, and Finance
Foster alignment across departments to ensure successful partner execution and performance
Experience building a reseller program from an early stage rather than inheriting an established one
Familiarity with cloud marketplace resale and private offers (for example, AWS Marketplace or Google Cloud Marketplace) as a channel motion
Working knowledge of large language models and the enterprise AI landscape
Business-level English for regular collaboration with a manager and partner team based outside Japan
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that recruiters only contact you
We believe that the highest-impact AI research will be big science. At we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to , including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.