Customer Success Manager - Nordics & Benelux

1 нед. назад

NetherlandsEurope

Strategic advisor managing enterprise customer portfolio to maximize value and align solutions with business objectives.

Обязанности

Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle
Act as the advocate and advisor to help your customers navigate
Identify and discuss business objectives and key priorities
Deliver proactive communication and manage mission-critical escalations
Align customer’s roadmap with our product roadmap
Advocate for customer priorities by partnering with Product and Engineering on enhancement requests, aligning on feasibility and priorities while managing customer expectations around outcomes and timelines.
Understand each customer's industry and Trust management strategy to help customer utilize the platform to derive maximum business value
Deliver business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives
Utilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities.
Manage an account portfolio to a Net ARR outcome: balance retention and growth in a way that aligns with ’s revenue strategy
Deliver and communicate ROI for your customers, throughout their lifecycle, ensuring your customers derive maximum value from their investment and fully leverage their subscription.

Требования

3-4+ years in a client-facing role within a CSM, professional services, or technical consulting role
Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customers
Experience working across corporate functions (Professional Services, Product & Engineering, Commercial teams, Technical Advisory teams and Product Management)
Experience working with multiple stakeholders within a customer
Excellent verbal and written communication skills, including the ability to chair meetings with customer executives
Ability to build relationships with key customer stakeholders at all levels
Entrepreneurial skills to excel in a complex and rapidly evolving SaaS environment
Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude.
Experience using SFDC, Gainsight and other CS Technology applications

Условия

As an employee at  , you will be part of the OneTeam . That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit .com/careers.

Другое

’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, is once again redefining what responsible innovation looks like. , the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, is shaping the future where trusted data becomes a transformative
We are looking for a Customer Success Manager to join our Customer Experience team. In this role, you will serve as a strategic advisor to a portfolio of enterprise customers, helping them maximize the value of their investment and achieve their business objectives.
As a CSM, you will build executive relationships, drive adoption and value realization, and align solutions to customer priorities. Working cross-functionally with Sales, Product, Professional Services, Support, and Engineering, you will help customers achieve measurable outcomes and scale their trust, privacy, risk, and compliance programs.
Success in this role is measured through customer value, retention, growth, and long-term partnership. You will proactively identify opportunities and risks, lead strategic conversations, and guide customers as their programs and use of mature.
An Excellent communicator, you understand how messaging resonates with different stakeholders and how to tailor your style to meet the audience
Motivated to drive outcomes for your customers, you see Customer success as your own
Skilled at influencing cross-functional stakeholders, establishing accountability, and maintaining momentum on customer priorities.
Lover of technology and someone who wants to learn how your customers use our products
Empathetic to your customers, able to drill down into their pain points and find solutions that meet their needs
Steady in the face of business-critical issues and capable of handling customer escalations
Able to Thrive in a fast-paced start up environment, and skilled at prioritizing incoming requests
At your happiest when problem-solving, and comfortable making decisions
Independent, but also a team player
An ambitious person who takes the initiative to get things done – be able to thrive in the dynamic environment that comes with a high-growth company
Relevant certifications (CIPP/E, CIPM, GRCP, CIPT, FIP, etc)
Familiarity of privacy, ethics, security, compliance, or sustainability concepts or industry trends
Fluency in Dutch, Norwegian, Swedish or Danish is a plus
We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Check out the following to learn more about and its people: 
Careers on YouTube
@LifeatOneTrust on Instagram
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information holds about you. Further details about these rights are available on the website in our  Privacy Overview .  You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the  Data Subject Request Form .
 
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When you join you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.  
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