USAPartner Success Associate
1 нед. назад
70k–100k USD / yearUSAJuniorRemote
crmemailcalls
Drive adoption and renewals of 's AI-powered educational tools by supporting and engaging school partners remotely.
Обязанности
- Partner schools consistently use in meaningful ways.
- Usage remains strong and grows over time.
- Accounts renew at a high rate.
- At-risk schools are identified early and re-engaged effectively.
- Partner schools feel supported, valued, and confident continuing their partnership with .
Требования
- Former classroom teacher - secondary preferred - who has differentiated instruction for diverse learners, including EL and SPED students.
- Clear communicator: You can express yourself exceptionally well through verbal and written communication and you’re a great listener.
- Organized and reliable: You can manage a large volume of relationships and follow-ups while staying consistent and attentive to detail.
- Persistent: You’re diligent and tenacious, and you’re comfortable putting in the steady, hands-on work needed to solve problems and achieve your goals.
- Curious: You’re eager to learn and ask questions so you can understand how things work and how to make them better.
- Analytical: You like to analyze data, find patterns, and develop a plan of action.
- Collaborative: You’re eager to collaborate with and learn from others, share your ideas, and you welcome feedback.
- Empathetic: You are skilled at connecting with and listening closely to teachers and administrators in order to learn how we can best serve them.
Будет плюсом
- Former instructional coach or teacher-leader
- Experience owning renewals or managing a high-volume book of accounts (edtech a plus)
- Comfortable in a small startup environment - resourceful, experimental, and capable of building playbooks from scratch.
- Familiarity with Salesforce, Google Suite, Slack and AI productivity tools
Условия
- Competitive salary, equity and benefits package.
- Fully remote work environment with occasional in-person offsites.
- The opportunity to work on a meaningful product that impacts the future of education.
- Collaborative and supportive team culture.
- $70,000-$100,000 On Target Earnings (OTE) plus equity and benefits
Как откликнуться
- We might make some adjustments, but our basic interview process will include:
- 30 minute call with the hiring manager for this role
- Brief take home exercise asking you to draft customer emails.
- 45 minute working session with two of our team members
- 2 hrs team interviews - all done in one day where you get a chance to meet with cross-functional team members and get a sense of who you will be working with.
Другое
- helps teachers create quality instructional resources for all learners. We make tools that save teachers time, support diverse learning needs, and help every student access grade-level material.
- is one of the best-loved and fastest-growing AI products in K–12, trusted by educators and school systems around the world to make high-quality instruction more accessible and sustainable.
- In this role, you’ll focus on helping school partners get started with , drive meaningful adoption, and secure renewals. You’ll combine relationship-building with clear follow-through at scale, helping schools see ongoing value in throughout the year.
- This role is ideal for someone who enjoys supporting customers at scale, using technology to work smarter not harder, and helping partnerships grow while centering impact
- You’ll support hundreds of schools, which means proactive outreach, follow-up calls, and emails in a scaled way — as well as individual outreach. You’ll be responsible for customer health goals and account renewals.
- Stay close to school partners to support ongoing use of .
- Help schools reach early milestones that set the foundation for long-term adoption.
- Proactively check in around usage patterns, and find opportunities to increase impact.
- Respond to partner questions and needs with clarity, empathy, and follow-through.
- Own renewals for your book of accounts — track timelines and usage signals, surface at-risk partners early, and drive them to a renewal decision.
- Identify schools who may be at risk and take steps to re-engage them.
- Keep records, notes, and renewal status accurate and up to date.
- Contribute to shared resources, playbooks, and processes that improve partner success at scale.
- Share insights with internal teams to help improve .