Professional Services Associate

1 нед. назад

28k–36k GBP / yearUnited KingdomEuropeHybrid

quality assuranceclient onboardingintegration

The role involves quality assurance, client onboarding, and launching clients through integration processes within a professional services team.

Обязанности

As a Professional Services Associate, you will be an integral part of a new and dynamic team at , a hybrid role encompassing expertise from all Professional Services teams. Your primary responsibilities will include quality assurance for client launches and changes, onboarding of new populations for existing clients, and launching xSME clients through streamlined integration processes. Additionally, you will contribute to various ad hoc client projects and conduct thorough reviews to optimize client and user experience.
We are actively seeking an individual who is analytical, highly collaborative, and possesses an inherent sense of curiosity, coupled with an exceptional eye for detail. In this role, you will work cross-functionally with a diverse group of internal stakeholders, including Implementation Managers, Technical Engagement Analysts, and Implementations Control Analysts, among others. This position also offers a unique opportunity to progressively deepen your expertise in data analysis, client review methodologies, and technical integrations, making it an excellent career step for someone eager to learn, grow, and expand their professional horizons within a fast-paced and innovative environment.
Shift Pattern: Monday to Friday 10:30AM - 6:30PM
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

Требования

Bachelor’s degree or relevant experience in an operational, technical, or real-time monitoring environment
Strong analytical ability to review data and set ups to identify and escalate issues
Excellent project management skills and a high level of attention to detail
Capacity to prioritize and handle multiple projects simultaneously
Ability to communicate effectively with cross functional teams

Условия

Competitive compensation
Opportunity for equity ownership
Private health insurance option
Employee Resource Groups
Fun company outings and events
Generous PTO Allowance
5% Pension contribution
High-performing cultures aren't built in silos, they thrive on partnership. At , we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don’t live “single-issue lives,” and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.
In our high-trust environment, we empower you to Challenge Norms . We’ve created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results.
We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you’ll find it here.
If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@.com . All requests for accommodation will be addressed as confidentially as practicable.
is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

Другое

About Us: is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace. is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit 's Press Center.
Launch xSME clients in streamlined implementations processes
Closely monitor and escalate errors for new client launches and existing clients’ changes
Develop expertise in our product, configuration, and backend processes
Assist in identifying process gaps, potential for automation, and improvements to existing data queries
Support existing client integration changes involving location and pay code additions
Support data collection and organization for client reviews
Leverage data analytics and QA insights to examine individual client issues and systemic problems