Technical Customer Success Manager (TCSM)

1 нед. назад

140k–160k USD / yearUSAOnsite

debuggingcustomer relationship managementpost-sale lifecycle management

Manage long-term customer relationships and help teams implement and expand usage of platform.

Обязанности

is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of .
You’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.
At , we’re deeply customer-obsessed. This role is about leading with empathy, building real, long-term partnerships, and helping our customers succeed in meaningful ways.
Own the post-sale lifecycle from onboarding through renewal and expansion
Read code, understand architectures, and debug issues alongside our customers
Continuously improve customer workflows to ensure they’re getting real, measurable value from
Build long-term relationships with technical stakeholders (engineers, product leaders, founders)
Partner with Product and Engineering to communicate customer needs and feedback
Drive product adoption and identify expansion opportunities
Proactively identify at-risk accounts and build recovery plans
Own renewal outcomes end-to-end, including: build the ROI case, navigate objections, and close renewals with or without Sales involvement
Create customer success processes, documentation, and playbooks that scale
Run quarterly and executive business reviews with technical and business stakeholders
Build and maintain a multi-dimensional view of account health (usage outcomes, product adoption, relationship sentiment) and act on signals
Represent in technical conversations and at industry events

Требования

2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles
Strong technical aptitude: comfortable discussing APIs, infrastructure, and developer workflows.
Track record of driving retention and expansion in a high-growth environment
Relationship-oriented and excited about long-term customer partnerships and helping customers succeed
Self-motivated and comfortable operating in an ambiguous, fast-paced startup environment
Excellent communication skills with the ability to speak developer-to-developer

Будет плюсом

Experience building with web automation and frameworks like Stagehand, Playwright, Selenium
Experience working with developer tools, AI infrastructure, or technical SaaS products
Experience running QBRs or EBRs with executive stakeholders

Другое

is the platform that enables AI to access the web. We manage headless browser infrastructure for automations that interact with websites, fill out forms, and replicate user actions.
We've gone from 0 to Series B in <18 months, crossed $6M in revenue last year, and are continuing to grow fast. Backed by Kleiner Perkins and CRV, our fast-moving team is building on our CEO's founding vision to power the world's best AI tools and help everyone automate the web.
Working here means having flexibility and ownership over our brand and product. This is a place to learn a ton, build your brand, and make an impact.
We are fully in office 5 days a week in downtown San Francisco. We have a hard working, collaborative culture, and we’re energized by the prospect of powering the largest AI applications.
Read more: Working at