AI Onboarding and Ops Manager

Обязанности

• A seed-stage construction-tech company is building the AI operating system for commercial general contractors, and they need someone to own how every new customer gets live on it. This is a foundational hire: you'll design the onboarding motion from scratch, not inherit a checklist. Success in 90 days means you've taken customers from kickoff to real adoption; by 12 months you've built an AI-assisted onboarding engine that lets one person move faster than a whole traditional team. What You'll Own - Take every new customer from kickoff through go-live and into real day-to-day adoption - Map a contractor's existing processes (bidding, project management, field, finance) and rebuild them as workflows inside the platform - Use AI to automate the onboarding and support motion itself, so it scal
• Details - Location: Remote, Latin America - Time Zone: US overlap - Type: Full-time About the Company A seed-stage startup, recently funded by top-tier venture investors, building an AI platform for the commercial construction industry, a massive market still largely run on spreadsheets and group chats. The founding team are construction operators who scaled a real contracting business before building this, which gives them unusual credibility in a relationship-driven market. Small team, early stage, high ownership.