Solutions Consultant- Swag

1 нед. назад

USARemote

Manage end-to-end customer relationships for enterprise swag programs, collaborating with GTM team to deliver complex projects.

Обязанности

is looking for a Solutions Consultant - Swag to join our Swag team.
In this role, you will own the customer relationship end-to-end for Enterprise swag programs; from the first ideation conversation through final delivery. You'll work closely with our GTM team, working alongside Account Executives and Customer Success Managers to bring complex programs to life for some of the world's most recognizable brands.
This is a high-autonomy, high-visibility role: you'll be the person customers trust to get it right, and the person GTM leans on to make swag a competitive advantage. We're looking for someone with real branded merchandise expertise. That means an eye for a great product, the ability to turn a vague brief into a program that spreads smiles and looks incredible, and a knack for knowing what suppliers (in or outside the industry) will deliver. You should be comfortable in ambiguity, energized by a fast-moving environment, and genuinely excited to use AI and modern tooling to work smarter and move faster.

Требования

4+ years of distributor-side experience in the branded merchandise or promotional products industry. You've quoted, sourced, and managed programs directly and independently.
A depth of knowledge on the supplier network: people who call you back, offer early access, and go the extra mile because of the relationship you've built, from catalog to custom and factory-direct
A track record of managing complex, multi-deliverable programs from brief to delivery, with multiple active projects running simultaneously
Experience owning the customer relationship directly in a project management or account management capacity
Experience with complex projects at or above the $500k+ level

Другое

Location: Remote – U.S. Compensation: We feel passionately about transparency in compensation. Total compensation for this role is market competitive, offering a base salary range of $80,000-$95,000 with a performance bonus.
At , swag isn't a table full of branded pens and cheap tote bags. It's a carefully curated, beautifully packaged gift. The kind that makes someone stop and say "wow, they actually thought about this."
We partner with Enterprise customers to design branded merchandise that people genuinely want to wear, use, and keep. Elevated product. Intentional design. A delightful unboxing experience from the moment the box arrives. That's the standard we hold ourselves to, and it's what sets swag apart from the tradeshow giveaway world.
If you've spent your career moving high volumes of inexpensive items, this role probably isn't the right fit. But if you know what it feels like to build something truly special, the kind of swag that becomes someone's favorite hoodie or the kit their team still talks about, this could be for you.
Own the customer journey for swag programs in collaboration with the GTM team: from kickoff through ideation, product sourcing, mockups, sampling, quoting, and order placement
Lead ideation sessions: translating customer business goals, brand guidelines, audience, timeline, and budget into concrete, executable product concepts
Curate elevated product concepts in partnership with our Swag Operations team, including factory-direct and fully custom options that go well beyond the catalog
Build compelling visual presentations and proposals in collaboration with the Swag Operations team: designed to excite customers and move programs forward
Manage multiple concurrent opportunities across the Enterprise customer base, keeping each on schedule, on spec, and on budget
Partner closely with our GTM team attending pipeline reviews, shaping bulk swag opportunities early, and being the resource they actively request on every swag conversation
Partner with our Swag Operations team to build a network of high-quality supplier relationships, giving access to better products, faster timelines, and creative options others don't have
Leverage AI tools to increase throughput, accelerate research, and deliver a better customer experience
Collaborate with our internal Swag Operations team on sourcing, pricing, and production execution
Someone with a genuine eye for elevated branded merchandise. You can spot great product, you have a point of view, and you can articulate it to a customer or a colleague
High-agency and self-directed . When something isn't defined, you figure it out and move forward without waiting to be told
Comfortable with ambiguity and energized by fast-moving environments . The playbook here is still being written, and you thrive in that kind of space
Genuinely curious about and fluent with AI tools . You actively use them in your day-to-day and have specific, intentional thoughts on how they change this kind of work
A strong communicator who customers trust and GTM teams love having in the room
Excited to work at the pace and with the technology sophistication of a fast-growing tech company, not intimidated by it
is the award-winning, all-in-one gifting company that spreads joy, shares gratitude, and takes the guesswork out of gifting.
Founded in 2015, was named one of Inc.’s fastest-growing companies in the Northeast in 2021, 2022, and 2023. is the trusted gifting and swag partner to over 43% of Fortune 100 companies as well as thousands of individuals who use for personal gifting . has sent more than five million gifts worldwide.
thrives on connecting people and cultivating meaningful relationships through the power of gratitude and gifting. Our recipient-picks experience ensures gift-givers send the perfect gift every time, for everyone, on every occasion. has been featured on Fortune’s "Best Small & Medium Workplaces," “Best Workplace for Millennials,” and “Best Workplace in Tech” lists.
We've seen firsthand that our unique product and brand experience boosts employee morale, improves performance, and (most importantly!) spreads joy, so, of course, we practice what we preach! Here at , we believe wholeheartedly in building a culture of appreciation, dedication, and fun. We offer benefits and perks to our employees including but not limited to: Free healthcare, including vision and dental, generous 401k match, flexible PTO, paid family leave, Summer Fridays (which we enjoy year-round!) and gifts for employee recognition and appreciation.
's stance on diversity, equity and inclusion, its active focus on give-back programs, and its fundamental mission to spread joy through the power of gifting all lead the way in unlocking the power of human kindness at work.
is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. provides reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need an accommodation to participate in the hiring process, please contact hanna.tsyrlin@.com.
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