Director of Business Operations

1 нед. назад

236.3k–278k USD / yearUSADirectorOnsite

Lead and manage business operations to support company growth and scaling.

О компании

is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR , with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter A
We lean in: ownership over titles, outcomes over intentions.
We fight for excellence: high standards, direct, ego-free feedback.
We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts.
If you’re driven by impact, pace, and raising the bar. This is the place.

Обязанности

is going from ~250 people to roughly 1,600 inside a year, across 20+ locations and every time zone. The operating model has to change as we become an enterprise — and someone has to own the engine that keeps the whole company coordinated as it 7x. This is that role.
As Director of Business Operations you will build a company, make sure runs and that we move in the same direction, by owning 's coordination engine: the operating model and planning cadence, the company-wide metric tree, the decision-rights framework, cross-functional integration, and the business systems the company runs on. You bring a sharpened analytics lens to how the company plans and reviews its own performance, partnering across the org to drive the MBR and QBR cadence. You lead and build the Business Operations team, you partner with the C-suite, CEO office and Operations Special Projects and PMO team , and you report to the VP of Operations. This is a build-and-run leadership role at the same time — you are standing the function up while it already carries load.

Требования

15+ years combining analytical rigor with hands-on operating work — consulting/banking into an operator seat, or an equivalent path — including time leading people.
A track record running company-wide planning (OKRs, metric trees, operating cadence) at 1000+ people, ideally through hyper-growth.
Strong analytics fluency — comfortable owning a metric tree end to end and driving a data-informed MBR/QBR cadence, using SQL and building relevant dashboards.
Operating judgment across altitudes — you move from a leadership-committee deck to an in-the-weeds implementation call without missing a beat.
Executive presence and backbone: you build trust fast and drive outcomes through influence in rooms with founders and VPs.
A builder's bias: you create the structure, you don't wait to inherit it. You treat "can an agent do this?" as the first question, given headcount is the binding constraint.

Другое

Own the operating model end to end: how direction is set, how it cascades to every team, how decisions get made and escalated, and how alignment is held between quarterly beats.
Design and run business review business review OKR (or similar) and planning cadence, the company-wide metric tree, and the operating rhythm that turns exec bets into coordinated, tracked execution with an focus on analytics, partnering across the org to drive the MBR and QBR cadence. Your closest partners are Analytics (Product), Finance FP&A and CEO office.
Translate metric-tree analysis into business cases that inform company bets and investment decisions.
Define and hold the decision-rights framework — who owns what, what escalates, and how fast it moves.
Partner with internal communications across 20+ locations — top-down framing and the bottom-up loop that keeps leadership honest.
Own the business systems backbone — Notion, Slack governance, knowledge management, tooling and keep it agent-ready. In close partnership with IT.
Build and lead the Business Operations team (operating-model and systems roles), and absorb and build out the steady-state operational layer as grows.
Have built an operating model, planning cadence, or decision-rights framework from scratch at a scaling company.
Have worked in a Chief of Staff or Senior Ops capacity, as the role or as a close partner to it.
Come from a hyper-growth environment where the org doubled more than once during their tenure.
Global collaboration: Partner with teams and clients across Europe, APAC, and North America.
Competitive package: Comprehensive salary, benefits, and tools for success.
Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
In-person environment: Union Square office designed for ambitious builders and company provided lunch daily.
Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision Multiple medical plan options through Aetna and Kaiser Permanente
HSA or Healthcare FSA (based on plan selection)
Dental plans via MetLife
Vision plans via Vision Care
Family Support
Generous parental leave
Free access to Maven Clinic
Dependent Care FSA
Free One Medical membership for employees and dependents
Additional Perks
Pre-tax commuter benefits
Life Insurance + STD/LTD
401(K) with generous company match
Unlimited PTO
Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more
At , we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.