Customer Success Engineer - America

1 нед. назад

USAOnsite

Customer Success Engineer role focused on supporting clients using AI code verification software.

Who is Sonar? Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable. Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code. We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow,, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explaina

Own a portfolio: be the trusted technical advisor for your accounts across the full journey — onboarding, adoption, health, value realization.
Act on signals: AI surfaces the risks and opportunities across your accounts; you take them from signal to outcome — accelerating growth, getting ahead of risk. 
Level customers up: lead maturity assessments and outcome reviews that raise how customers build — and prove the impact. 
Turn priorities into plans: understand each customer's business priorities and translate them into clear technical plans — empowering them to get the most value from the platform. 
Fuel the wider team: hand qualified expansion signals and renewal insight to Sales — clean handoffs, shared wins.

Bring hands-on experience in DevOps, software engineering, or platform roles: CI/CD pipelines, Git workflows, and how code quality and security fit into them. 
Carry a business brain: when AI flags a risk or an opportunity, you know what it means for the customer's business — and you move on it, accelerating the upside and defusing the downside. 
Communicate sharply: explaining complex things simply and assertively — to a developer or a VP, in a deep-dive or an executive review. 
Bring analytical firepower: spotting patterns, connecting dots across data sources, and turning them into recommendations people act on. 
Show founding-team energy: building a path for others to follow, taking ownership, acting before being asked, and staying steady while the map is still being drawn. 
Be fluent in English; additional languages such as Spanish and Portuguese are desirable
Above all: be energetic, coachable, and resilient — with integrity at the core and teamwork as the default. You won't be joining a function; you'll be creating one. 
Bonus points: experience with SonarQube, SAST/AppSec tooling, or developer platforms; customer-facing experience (solutions engineering, consulting, support, customer success); Java or another modern language; comfort in Linux; hands-on with AI coding assistants or agentic development.