USARenewals Manager
1 нед. назад
USARemote
forecastingcontract negotiationrevenue management
Manage and own the full renewal cycle to retain and grow recurring revenue by partnering with customers and internal teams.
Обязанности
- Own the end-to-end renewal process for an assigned territory, managing quote-to-close with accuracy and urgency.
- Negotiate contract renewals using sound commercial judgment, building strategies that protect customer relationships while maximizing contract value.
- Maintain a rolling 90–120-day forecast; analyze renewal data regularly to identify trends, surface risk, and prioritize intervention.
- Engage decision-makers early to understand budget cycles, stakeholder maps, approval processes, and potential blockers.
- Identify risk signals proactively and partner with Customer Success, Deal Desk, Legal, Finance, and Sales to navigate complex situations and protect retention.
- Develop and present pricing and packaging proposals tailored to customer needs and growth stage.
- Articulate 's differentiated value and defend against competitive pressures during renewal negotiations.
- Contribute to renewal process improvements and help build scalable playbooks for the team.
Будет плюсом
- Experience in product analytics, data tooling, or developer-facing SaaS.
- Familiarity with Salesforce, Gong, or similar CRM and forecasting tools.
- Background in value selling or outcome-based selling methodologies.
- #LI-Remote
Условия
- The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here . Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, w
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
- *please note that benefits and perks for contract positions will vary*
Другое
- is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at .com .
- About the Team
- 's Renewals Manager team partners with our most strategic customers to help them turn product data into decisions that drive growth. The Renewals function sits at the heart of our revenue engine—ensuring customers continuously realize value from and that we retain and grow our recurring revenue base.
- About the Role
- The right candidate brings commercial acumen and customer empathy in equal measure. You'll own the full renewal cycle for an assigned book of business—from early risk identification through contract close—partnering closely with Customer Value Managers, Sales, and Finance to protect and expand 's recurring revenue. You'll be the primary driver of on-time, on-value renewals in your territory.
- A track record of quota achievement in a renewals, account management, or sales role in a B2B SaaS environment.
- Experience negotiating contracts with commercial and procurement stakeholders, including multi-year or multi-product deals.
- The ability to manage a high-volume book of business while maintaining forecast accuracy and customer satisfaction.
- Comfort working with ARR data, churn signals, and renewal metrics to drive prioritization decisions.
- Experience partnering cross-functionally with CS, Finance, Legal, and Sales Ops to close complex deals.
- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
- We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. ’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
- is an equal opportunity employer supporting workforce diversity. At , we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture