Technical Account Manager - France

1 нед. назад

FranceEuropeSeniorRemote

architectureclient_relationship_managementtechnical_supportai_platforms

Technical Account Manager supporting strategic AI clients with deep technical expertise and interpersonal skills.

Требования

7+ years of experience in a customer-facing technical role
Professional proficiency in French and English
Strong communication and client relationship skills
Experience supporting both pre- and post-sales engagements
Proficiency in Linux system administration, including networking
Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
Hands-on experience with cloud platforms (AWS, Azure, GCP)
Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
Familiarity with the Hadoop and/or Spark ecosystems

Другое

is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, connects the full enterprise AI stack - empowering organizations to run AI across multi-vendor environments with centralized governance. The world’s leading companies rely on to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the blog , LinkedIn , X , and YouTube .
Technical Account Managers are highly experienced Architects who bring both deep technical expertise and strong interpersonal skills to support a small portfolio of strategic clients (approximately 3 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.
 
Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing
Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including: platform architecture and deployment
Platform operations and upgrades
Best practices for platform usage
Security, data management, and compute resources
ML-Ops, monitoring, and scaling strategies
Assist clients in integrating the product into their systems and troubleshoot technical challenges
Capture client feedback and feature requests to inform the Product and Engineering teams
Advise client tech leaders on complementary technologies and long-term technical strategy.
Explore and support advanced use cases involving , such as edge computing, deep learning, and MLOps
 
Experience with Python
Data-Science knowledge
Basic knowledge of Java
Familiarity with ML-Ops practices and tools
 
What does the hiring process look like?  #LI-Hybrid #LI-AN1
Initial call with a member of our Technical Recruiting team
Video call with the TAM Hiring Manager
Technical Assessment to show your skills (Home Test)
Debrief of your Tech Assessment with TAM Team members
Customer-facing situational peer interview
Final Interview with the VP Field Engineering