Manager, Production Operations

1 нед. назад

USASenior

multi-camera directingtechnical directingproduction operationsresource planning

Lead and manage technical production operations to ensure efficient, high-quality live and recorded programming production.

Обязанности

is seeking a Manager, Production Operations to guide technical production operations across our live and recorded programming. This role is responsible for building a consistent, scalable operating model that supports high-quality execution across all productions, shifts, and teams. As Manager, Production Operations, you will lead Supervisors and Production Assistants, strengthen frontline operational structures, drive standardization across workflows, strengthen resource planning, and partner cross-functionally to ensure productions run smoothly, efficiently, and seamlessly. This role relies on  live production fluency, including hands-on multi-camera directing and technical directing experience in live or recorded production environments. It is ideal for a collaborative lead
The ideal candidate brings deep experience in operations management within technical production environments, direct experience leading or participating in multi-camera control room environments, strong live production knowledge, excellent people leadership, and the technical fluency to participate meaningfully in production decisions. You should demonstrate strong judgment in live show conditions, including the ability to make clear, timely decisions in the control room when productions are active and conditions are changing.

Требования

7+ years of experience in operations management, ideally within a live broadcast, studio, or technical production environment
Hands-on experience with multi-camera directing and technical directing in live or recorded production environments
Demonstrated control room leadership, with sound judgment under live show conditions and the ability to make clear, timely decisions during active productions
Strong technical production background and understanding of live production workflows
Technical fluency sufficient to participate meaningfully in production discussions, troubleshoot operational issues, and partner effectively with technical teams
Experience managing teams in a fast-paced, high-volume, deadline-driven environment
Proven ability to build structure, improve workflows, and lead operational change
Strong communication and stakeholder management skills, with the ability to work effectively across multiple functions
Experience developing teams through coaching, training, performance enablement, and clear accountability
Strong organizational skills, sound judgment, and excellent attention to detail
Proficiency with Google Workspace, Slack, Jira, and media production tools and systems
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The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of ’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.
As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
Medical, dental and vision insurance 
Generous paid time off policy
Short-term and long-term disability
Access to mental health services
401k, tuition reimbursement and student loan paydown plans
Employee Stock Purchase Plan
Fertility and adoption support and up to 18 weeks of paid parental leave 
Child care and family care discounts
Free access to Digital App and apparel and product discounts
Commuter benefits and Citi Bike Discount
Pet insurance and so much more!

Другое

Oversee daily production operations across shifts, ensuring productions run to schedule and teams execute smoothly and consistently
Lead daily team operations through clear communication, structured support, and shared performance standards
Mentor Supervisors as people leaders, building clear structure, accountability, and strong performance standards across the team
Oversee Production Assistants, ensuring clear role expectations, effective day-to-day support, development, and consistent performance across productions and shifts
Create and maintain scalable workflows, standard operating procedures (SOPs), and operating frameworks that support consistency across productions
Define escalation protocols and ensure issues are resolved consistently, with trends reviewed to inform operational improvements
Partner with the Global Production Scheduling Team to design effective shift planning, PTO coverage, and operational balance
Build structured training programs that strengthen supervisor capability and improve consistency in team leadership and execution
Lead inclusive hiring and performance enablement for Supervisors, Assistant Production Directors, and Production Assistants, supporting team growth and long-term capability building
Monitor quality and operational performance trends, identify improvement opportunities, and implement changes that strengthen execution
Coordinate across departments to remove blockers, improve communication, and strengthen end-to-end production workflows
Partner with Studio Operations to ensure studio readiness, operational uptime, and seamless support for productions
Build effective relationships with mid-level stakeholders to ensure communication standards are clear, consistent, and effective across teams
Optimize tools, workflows, and team processes, driving adoption and continuous improvement across Production Operations
Analyze operational trends and report performance insights, risks, and recommendations to senior leadership
Provide steady control room leadership during live and recorded productions, supporting clear communication, timely decision-making, and consistent execution under active show conditions
Build consistency across all productions through supportive systems, standards, and execution
Develop scalable workflows and SOPs that support operational excellence as the business grows
Guide Supervisors to grow as confident decision-makers and people managers
Foster efficiency, quality, accountability, and cross-functional alignment across Production Operations
Support strong technical execution across multi-camera and live production environments
Strengthen control room leadership, decision-making, and communication standards during active productions
Production operations run consistently and effectively without dependency on individual team members
Supervisors lead autonomously, make sound decisions, and guide team performance with confidence
Teams operate within a clear structure, supported by comprehensive training, communication, and mutual accountability
SOPs and workflows are documented, adopted, and continuously improved
Operational quality, efficiency, and readiness improve over time through clear planning, leadership, and execution
Technical production execution is consistent, reliable, and aligned across live and recorded programming
Control room decision-making remains clear, timely, and effective during active productions
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is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at , where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim stat
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