Social Media Support Specialist (NYC, Weekend Shift, Sunday to Thursday)

1 нед. назад

100k–145k USD / yearUSAHybrid

zendeskslacknotionstripelinearsprout social

Handle social media and customer support interactions for developer tools, addressing technical issues and billing inquiries.

Обязанности

Work directly with customers via support tickets and social media accounts to solve account, billing, and product issues
Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow
Monitor social media channels for product feedback, technical issues, and community sentiment
Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution
Collaborate with the rest of the Support team in telling the story of our users to the rest of
Work cross-functionally with marketing and community teams to align messaging across channels

Будет плюсом

Experience with community management or developer relations
Background in B2B SaaS customer success or support
Experience with AI tools (Claude, ChatGPT, etc.)
Experience with

Условия

💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match ( US Only )
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits ( In-Office & US Only )
📱 Monthly Wellness Stipend
🧑‍💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement ( In-Office Only )
🚀 Quarterly Team Gatherings
☕ In Office Amenities ( In-Office Only )

Другое

is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, is democratizing software development by removing traditional barriers to application creation.
As a Social Media Support Specialist, you are at the forefront of helping developers create while managing our social media presence and community interactions. You'll assist developers with complex technical issues, billing inquiries, account management, and product usage questions across multiple channels including X (Twitter), LinkedIn, Reddit, Apple/Google Play stores, and other relevant platforms. You will help bubble up what is important to 's engineering and Product teams, and what needs improvement to your own team, while also serving as a key voice in our social media community engagement. We use tools like Zendesk, Sprout Social, Linear, Slack, Stripe, Orb, Notion, and itself to get the job done, alongside social media management platforms for X, LinkedIn, and Reddit
4+ years of social media support experience, across platforms including on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores
Experience with support platforms (Zendesk, Sprout Social), payment systems (Stripe, Orb), and ticketing workflows
Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
Strong written communication skills for public-facing social media interactions
Comfort operating with autonomy and ambiguity
Ability to maintain brand voice and tone all channels
Strong understanding of each social platform’s distinct audience and etiquette
Understanding of developer communities and technical terminology
Zendesk
Stripe
Slack
Orb
Linear
Sprout Social
Notion
You prefer predetermined static processes
You need all information laid out
You struggle with demanding users
You are uncomfortable representing the companies voice publicly
This is a full-time role that can be held from our NYC office. The role has an in-office requirement of a hybrid schedule.
Meet the Agent
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To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.