Strategic Account Manager - 3PL

Другое

• About you and the role:
• A core part of our strategy is to land and expand within warehouses (3PLs). We land with one brand, prove value quickly, and expand across the entire warehouse footprint.
• This role is not traditional customer success. You are owning growth within your book of business.
• You think like an operator and act like a revenue owner. You know how to navigate complex organizations, build multi-threaded relationships, and turn satisfied partners into active revenue drivers. You’re just as comfortable identifying expansion opportunities and asking for the business as you are ensuring a great customer experience.
• Our warehouse partners should see you as a strategic partner and growth driver—not just a point of contact.
• Own expansion revenue within your 3PL portfolio by identifying, developing, and closing opportunities to grow Company’s footprint across warehouse clients
• Build and execute account plans that map stakeholders, uncover whitespace, and drive multi-threaded engagement
• Proactively identify and create opportunities for new brand adoption, cross-sell, and referrals within each warehouse
• Partner closely with Sales to convert expansion opportunities into closed revenue
• Develop strong relationships with decision-makers and influencers across operations, leadership, and commercial teams within 3PLs
• Position Company as a strategic growth lever for warehouses and their brands—not just a shipping solution
• Stay deeply informed on Company’s product and the broader eCommerce/logistics landscape to lead value-driven conversations
• Act with urgency to remove blockers, while maintaining a focus on long-term account growth—not just short-term issue resolution
• What success looks like: You consistently expand accounts beyond the initial land, increasing adoption across multiple brands within each 3PL
• Warehouse partners actively refer and advocate for Company internally and externally
• You build deep, multi-level relationships that unlock new revenue opportunities over time
• You operate with a clear growth strategy per account, not just reactive support
• You have many of the following: 2–5 years of experience in account management, business development, sales, or consulting with a clear track record of driving growth
• A strong bias toward action and revenue ownership—you don’t wait for opportunities, you create them
• Proven ability to navigate and influence complex organizations and stakeholders
• Excellent communication skills, with the ability to sell ideas and influence decision-makers
• Comfort operating in ambiguity—you can build the playbook while executing it
• A commercial mindset: you naturally connect customer needs to business outcomes and expansion opportunities
• Resourcefulness—you figure things out and move quickly
• Experience in warehouses, eCommerce, or logistics is a plus, but not required
• Bachelor’s degree or equivalent experience
• Willingness and ability to travel regularly (15-25%) to build relationships and drive account growth
• One of our core values is “You are an owner.” This role is for someone who wants to build, drive, and grow—not maintain the status quo.
• If you’re looking for a highly structured, support-heavy role with clear boundaries, this likely isn’t the right fit.
• Competitive cash and equity packages
• Healthcare, dental, and vision
• 401K
• 100% remote work environment
• Company issued laptop
• Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
• Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
• Learning & Development Fund for upskilling or products to improve your day-to-day work life
• One time remote work set-up stipend to make your at-home office dazzle
• Teammates around the world in 8 different time zones!