IT Office Support Specialist

1 нед. назад

CanadaWorldwideOnsite

hardware maintenancesoftware installationtroubleshootingasset management

Provides in-office IT support, asset management, and technical assistance to staff at Toronto office.

О компании

Must have strong interpersonal communication and relationship-building skills.
Have a tremendous Team-Oriented attitude to help other colleagues and departments with technical problems! 
Have the willingness to solve complicated problems & see projects through to completion.
Have the ability to manage time & effectively prioritize tasks. 
Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity! If this sounds like your type of environment, we would love to chat with you more! #LI-MF1 #LI-Onsite
This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.
has provided a compensation range that represents its good faith estimate of what may pay for the position at the time of posting. may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Обязанности

Being the in-office point of contact for technical problems & troubleshooting that staff may have with computer hardware and/or software
Installing, supporting, and providing routine maintenance to all in-office hardware and software, such as Mac/Windows and AV Equipment
Troubleshooting, repairing, or replacing IT equipment. (As necessary)
Maintaining IT policies & documentation that provide technical support to the entire organization.
Maintaining in-office Meeting Room equipment & technology. 
Cable Management & general tidiness of IT office equipment.
Supporting onboarding and offboarding operations
Supporting the implementation of new solutions or apps in our environment. 
Creating and maintaining employee accounts and passwords. 
Even though your main focus is our Toronto Office, you will be asked to assist fellow IT support team members across the Global organization by answering general questions in our ticket system, FreshService.

Другое

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( .com/careers ).
This role will  require working at our office (3 Dovercourt Rd, Toronto, ON M6J 1H4) five days a week.
As a IT Office Support Specialist, you are a vital key in helping our fellow stay up & running with their technology, as well as keeping our Toronto office running in tip-top shape! You would be working on a Global IT team focusing on in-office support, asset management, and delivering world-class customer support face-to-face.  
1+ years of experience in a technical support role.
Certifications are preferred (but not required) 
Extensive Mac and macOS knowledge 
Windows knowledge is a plus!  
Working with Google Workspace, OneLogin, Office365, Slack, and Freshservice. 
Printer Troubleshooting and Maintenance.  
Setting up & maintaining meeting room hardware & software.
Troubleshooting & responding to WiFi or other simple networking questions
Maintaining ISO docs (inventory and asset tracking)
Processing & receiving broken hardware and repairs
Equipment lifecycle processing or recycling 
Shipping & receiving new hire equipment (not technical, but must be able to lift up to 25 lbs. to accomplish this task).
is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through .Flow, its flagship AI ecosystem for marketing orchestration, transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
 
was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, achieved a record-b
 
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.