Technical Account Manager - Auth0

1 нед. назад

United KingdomEurope

Empower customers to deliver secure, scalable identity solutions through trusted technical account management.

Требования

5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management space
Working proficiency in the following core CIAM areas or technical competencies: 
Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
Consuming APIs and HTTP request methods
High-level understanding of custom consumer and SaaS apps both web and native, including their architecture, user experience considerations, and common integration patterns
Security and performance monitoring, and 3rd party signals integrations (SIEM, WAF, etc)
Understanding of the general cybersecurity landscape with respect to threats and challenges
Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
Understanding of software development lifecycle and application builder practices
A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
Strong business acumen, history of success owning enterprise segment customer relationships and escalations
Ability to track and manage the moving parts of multiple parallel initiatives or projects
Strong presentation and whiteboarding/diagram skills
Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
Ability to influence customer behaviour & health metrics across a portfolio of customers
This position may be located in Dublin with some travel required (under 25% of the time)
#LI-RB4 #LI-HYBRID
 
Below is the annual On Target Compensation (OTE) range for candidates located in the United Kingdom. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, offers equity (where applicable) and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit:

Другое

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Get to know is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Auth0 and Platforms enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At , we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences. 
Join our team! We’re building a world where Identity belongs to you. 
The TAM team empowers customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in ’s suite of products and, ultimately, retention at contract renewal.
This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security po
The ideal candidate for this role is competent with both technical delivery and customer business-facing engagement, preferably with experience in identity and security. They showcase both interest and adaptability to Identity, SDLC, and SaaS discussions, including agility in unpredictable customer interactions, with technical accuracy top of mind.
What you’ll be doing:
Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
Learn our customers’ business deeply, gaining deep insights into their strategies, goals, and challenges - through the lens of identity
Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
Conduct regular customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance and best practices
Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach
Supporting Your Well-Being  
Driving Social Impact 
Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, int