Customer Success Enablement Manager - EMEA

1 нед. назад

IrelandEuropeMiddleOnsite

Managing enablement programs for Customer Success Managers across EMEA to build 's first dedicated CSM-focused enablement motion.

Обязанности

Successfully identify and communicate the EMEA CSM organization's technical and role readiness needs
Understand the day-to-day of the CSM role to suggest and execute new and innovative ideas and programs for your primary stakeholder: EMEA CSM leadership
Communicate effectively and often to ensure all stakeholders are aligned and view the enablement program as a force multiplier
Equip 's EMEA CSM teams with the necessary product knowledge, skills, and processes to effectively engage with customers and drive retention and growth
Take a data-driven and analytical approach to deciding on future initiatives, and use performance management to quantify the impact of existing programs
Partner with other enablement team members in designing, creating, and delivering enablement programs
Continuously engage with EMEA CSM leadership to validate and collaborate on requirements and program results
Proactively seek input and content from CSM teams to aid in the curation of enablement programs
Lead discovery sessions with business leaders to build and refine requirements
Coordinate the localization and delivery of training, communications, and tooling produced by the global enablement team for EMEA CSM audiences

Требования

The single most important characteristic we are looking for is initiative - be prepared to share previous examples or articulate suggestions for what you might bring to this role
Charismatic, great presence, deep empathy, and sharp on the product
Ability to understand, work with, and present to a technical audience
Ability to deliver results in a fast-moving, highly matrixed environment
Deep understanding of customer success and enablement strategies
Demonstrable communication skills- specifically strong presentation skills and executive presence
Understanding of cultural and business nuances across the EMEA region, particularly across European markets
A team player- able to collaborate in an international, virtual team and coordinate the appropriate resources to meet varying partner requirements
Excellent verbal and written communication skills

Другое

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
We are looking for a self-motivated Associate EMEA Enablement Manager to join 's Post Sales Enablement team, based in Dublin, Ireland. In this role, you will become the dedicated enablement advocate for our Customer Success Manager (CSM) organization across EMEA. This is a new role that will allow the right candidate to build 's first CSM-focused enablement motion in EMEA. The ideal candidate has a proven track record of designing and delivering enablement programs across diverse, multi-cultural audiences, and will ensure that the needs of EMEA learners meaningfully shape global enablement program design. The Associate Enablement Manager will collaborate across cross-functional teams including other enablement managers, product teams, learning and development team and content devel
5+ years of enablement experience in the software industry, ideally supporting customer success or post-sales teams
Industry and product knowledge is a plus
Strong problem-solving, priority-setting, facilitation, multi-tasking, analytical, and collaboration skills
Ability to work independently, multi-task effectively, and thrive in a fast-paced, dynamic, global environment
Strong interpersonal skills and ability to build positive relationships across multiple teams and time zones
Comfortable with occasional travel across the EMEA region
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Below is the annual salary range for candidates located in Ireland. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit:
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We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, int