USAWartime Operations and Product Lead
1 нед. назад
100k–160k USD / yearUSALead
Lead and take ownership of urgent operational outcomes for a home testing product involving blood samples and regulatory compliance.
Обязанности
- This is not a process-maintenance role. It is a role defined by urgency, ownership, and consequence.
- We ship a physical product to customers' homes. It is filled with their blood, processed by laboratories under regulatory scrutiny, and returned as a result on which they will base real health decisions. When any link in that chain fails (a delayed shipment, a missed laboratory turnaround, a defective batch of kits), resolving it is your responsibility, and anticipating it is your mandate.
- We are looking for someone who takes ownership of outcomes rather than processes, who moves decisively under pressure, and who is willing to implement a practical solution now rather than wait for a perfect one later. Candidates who require a fully mature organization, established handoffs, and a documented procedure for every situation will not find that here. The ideal candidate is prepared to build those systems while the operation runs at full speed.
Требования
- 3+ years in product management, operations, logistics, or supply chain management, ideally in a physical, regulated, and fast-moving environment such as healthcare, biotech, hardware, or high-growth direct-to-consumer.
- Demonstrated experience managing third-party vendors, laboratories, and logistics partners to a high standard of performance.
- Strong problem-solving skills and the ability to adapt as priorities and conditions change rapidly.
- Excellent communication skills and a track record of moving cross-functional teams without relying on formal authority.
- Familiarity with regulatory and compliance standards in healthcare or laboratory settings, or the ability to master them quickly.
- Founder or early employee experience is a plus
- Bachelor's degree in operations management, business, or a related field, or an equivalent record of accomplishment.
Условия
- Stock options, and meaningful equity in a company solving a problem that matters.
Как откликнуться
- Please email alex @
- Include the role title and “YC” in your subject line to help us route your application.
- Attach your resume and a brief set of bullet points describing what you have delivered to date — outcomes rather than responsibilities.
Другое
- is building the leading home testing platform for biomarkers across inflammation, hormones, and metabolic and cardiovascular health. Six in ten Americans live with a chronic disease, and our mission is to make early detection possible from home.
- We operate two business lines, both scaling quickly:
- Mail-in blood testing : Growing more than 50% quarter over quarter, and the most comprehensive and highly rated at-home blood testing available today.
- At-home blood testing device : Planned launch in 2027. Our chip-based module combines biochemistry with integrated photonics, electronics, and microfluidics, protected by more than 50 patents.
- SiPhox is an MIT startup backed by Tier I investors including Y Combinator, Khosla Ventures, and Intel Capital.
- Own sourcing of all kit components
- Own end-to-end design of test kit
- Own quality and physical test kit customer experience
- Support e-commerce and B2B partnerships teams with new kit variant launches and continuous improvement
- Own the end-to-end delivery of kits to customers — on time and fully tracked — and understand the cause of any failure before the customer raises it.
- Hold laboratory partners to on-time, in-spec processing within all regulatory requirements.
- Manage inventory and supply chain proactively, identifying shortages weeks in advance rather than at the point of depletion.
- Treat customer support as the front line of the business, equipping agents with the tools, guidance, and authority to resolve issues quickly.
- Ensure replacements and troubleshooting are prompt and clearly communicated, so customers never have to follow up.
- Guarantee that results are accurate and delivered on time; this standard is non-negotiable given the decisions customers make on them.
- Ensure every process meets regulatory and internal standards, with compliance designed into operations rather than added afterward.
- Instrument the operation with clear metrics — delivery times, laboratory turnaround, customer satisfaction, and cost per kit — to make performance visible and actionable.
- Continuously identify and eliminate bottlenecks, improving efficiency and scalability as an ongoing discipline.
- Own relationships with shipping, fulfillment, and laboratory partners, holding them to their commitments and replacing them when they fall short.
- Negotiate contracts and pricing to secure the best possible terms and service.
- Develop the support team through training, feedback, and clear guidance so they consistently deliver high-quality service.
- Collaborate across marketing, product, and R&D to ensure operations scale in step with the rest of the business.
- Bias toward action — decisive under uncertainty, and comfortable correcting course as new information emerges.
- Extreme ownership — accountable for outcomes across functional boundaries.
- Composure under pressure — steady and effective when systems are strained.
- Rigorous attention to detail — committed to getting it right the first time, given the consequences of an inaccurate result.
- Low ego and high standards — willing to do unglamorous work while holding the bar high.