Chief Transformation Officer (CTRO)

Responsibilities

• Define and implement the Bank’s enterprise transformation strategy in line with long-term business priorities.
• Lead organization-wide transformation initiatives spanning technology, operations, digital banking, customer experience, and organizational effectiveness.
• Drive the strategic evolution of the Bank’s operating model, business capabilities, and technology environment.
• Provide guidance to the Executive Leadership Team on transformation priorities, emerging technologies, market developments, and innovation opportunities.
• Build and promote a culture of innovation, agility, collaboration, ownership, and continuous improvement.
• Develop and maintain governance frameworks for the Bank’s transformation portfolio.
• Evaluate and prioritize strategic initiatives based on business value, customer impact, risk exposure, and organizational capacity.
• Ensure effective coordination across transformation programs, projects, and technology initiatives.
• Track transformation performance, benefits realization, and achievement of strategic objectives.
• Identify and address organizational constraints that may impact successful transformation delivery.
• Provide strategic direction across Technology, Software Engineering, Enterprise Architecture, Digital Delivery, and Technology Operations.
• Ensure technology capabilities are aligned with the Bank’s long-term business strategy and digital objectives.
• Lead the modernization of platforms, applications, infrastructure, and engineering capabilities.
• Accelerate the adoption of modern technologies, including cloud, APIs, automation, AI, and data-driven solutions.
• Ensure technology investments deliver clear and measurable business impact.