Renewal Specialist - SaaS Contracts

1 нед. назад

USARemote

Responsible for managing and renewing SaaS contracts to maintain and increase customer subscription retention.

is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise-grade SBOM management, and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale. As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers, and our open-source expertise is unmatched. We empower innovation with an unparalleled commitment to build  faster, safer software and  harness  AI and data intelligence to mitigate risk, maximize efficiencies, and drive

Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions.
Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options.
Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time renewal execution.
Educate customers on relevant subscription options based on their current and future product and service goals.
Coordinate the preparation of renewal quotes and ordering documents and ensure their mutual execution and processing per ’s policies and procedures.
Help ensure customers are SUCCESSFUL and DELIGHTED with products and services, not merely satisfied.

We are looking for a passionate, reliable, and highly competent Renewal Specialist . This position may be appealing if you’re early in your career, are a contracts/accounting specialist looking for a change, or are looking for a path to a customer-facing career.  You will be accountable for proactively driving on-time completion of software subscription renewals. You will monitor contract renewal terms and engage with customers to determine the best approach to retaining and even expanding the footprint. And since hiccups can happen along the way, you will need to tap into your seasoned judgment in non-routine renewal situations to ensure customer success while maintaining subscription integrity and profitability.
Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal.
Ability to discuss contract compliance, expansions, and product pricing with customers
Extreme attention to detail to ensure customers execute contract paperwork accurately and on time
Experience with or other CRM systems. 
Ability to work odd hours and/or additional hours supporting global customers during times of critical volumes
Interest in learning about modern software development and associated technologies