Account Lead
1 нед. назад
95k–120k USD / yearLeadRemote
saascustomer successaccount managementdata analysis
Manages post-sale customer relationships, driving product adoption, retention and expansion for a B2B SaaS platform.
Обязанности
- The Account Lead owns the post-sale relationship and end-to-end customer experience for a portfolio of customers across a range of industries. This role combines customer success, strategic account management, performance analysis, and commercial ownership.
- You will help customers adopt and get value from the platform, partnering with our Value team to turn content distribution strategies into measurable marketing outcomes. You will lead onboarding, support platform engagement, guide customers through campaign execution and reporting, and own renewals, retention, and expansion opportunities.
- The ideal candidate has experience managing a B2B SaaS, technology, or subscription-based product. You can learn a complex product, navigate multiple stakeholders, connect product usage and performance data to business value, and communicate recommendations with clarity and confidence.
- This is not a purely relationship-management role. We are looking for someone who can interpret performance data, identify risks early, and make strategic recommendations that improve customer outcomes and retention.
- Manage a portfolio of customers from onboarding through renewal and expansion.
- Help customers adopt the platform by connecting product usage, content distribution, and performance to their marketing goals, including surfacing in AI search (GEO).
- Partner with the Value team and internal experts to deliver customer strategies, reporting, business reviews, and actionable recommendations.
- Build strong relationships with day-to-day contacts and senior stakeholders through clear communication, expectation-setting, and proactive follow-up.
- Manage customer health, retention, quarterly renewals, and account growth by identifying risks, friction points, and expansion opportunities.
- Work with Product, Marketing, Editorial, Distribution, and other teams to improve the customer experience and strengthen account management processes.
Требования
- You are a commercially-minded customer success or account management professional who combines strong relationship skills with strategic and analytical thinking. You can learn a complex product, understand how customers use it to achieve their goals, and clearly communicate its value.
- You are proactive, organized, and comfortable managing competing priorities. You surface risks early, take ownership of outcomes, and enjoy collaborating across teams in a fast-moving environment.
Будет плюсом
- Direct experience in SEO, GEO, digital PR, content distribution, or earned media.
- Familiarity with tools such as Ahrefs, SEMrush, Google Analytics, or Google Search Console.
- Experience managing strategic or enterprise customers.
- Experience in a startup or high-growth company.
- Interest in AI search, content discovery, and the future of earned media.
Условия
- We're a diverse team of storytellers committed to building a more exciting, innovative future for media and marketing. As a bootstrapped company, we're resourceful, fast-moving, and focused on sustainable growth. Our virtual-first culture is rooted in trust, ownership, and collaboration, with a deep respect for each team member's voice and value. You'll be joining a company that's serious about impact—and intentional about how we scale it.
- 💸 Equity Program
- 🏖 Unlimited PTO
- 🏡 100% Remote
- 👶 3 Months Paid Parental Leave
- 💰 401(k) Match
- 🏥 Full Health & Dental Coverage
- 🛡️ Life Insurance & Short-Term Disability
- 🎉 Team Culture, Events & Retreats
- We strongly encourage women, people of color, veterans, people with disabilities, and gender-nonconforming candidates to apply. is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Другое
- is revolutionizing the traditional newswire business model and the ways in which brand newsrooms and publishers connect. Our platform helps over 100 content contributors - brands, nonprofit newsrooms, and others - extend the reach of their content by seamlessly integrating with a network of thousands of trusted news publishers.
- helps brands get their stories in front of more readers by syndicating content across a large-scale publisher network, enabling organizations to expand the reach and impact of their earned and owned media.
- As a bootstrapped, fast-growing company, we're resourceful, innovative, and committed to building an inclusive, equitable culture. We are a remote-first team that values ownership, integrity, and collaboration—offering flexible schedules, unlimited vacation, an employee equity program, and full health & dental coverage. We champion long-term impact over short-term gains and believe in empowering our team with autonomy and opportunities for career growth.
- 4+ years of experience in account management, customer success, or client success for a B2B SaaS, MarTech, or subscription-based business.
- Experience managing a book of business with responsibility for renewals, retention, expansion, or revenue growth.
- Experience leading value-based retention conversations with multiple stakeholders.
- Demonstrated ability to drive customer adoption, engagement, and value realization.
- Strong relationship-building, communication, organization, prioritization, and project management skills.
- Ability to interpret performance data, develop a point of view, and translate insights into clear business recommendations.