Product Success Manager I (Performance) APAC

1 нед. назад

80k–100k USD / yearAustraliaWorldwideMiddleRemote

client managementproduct implementationtrainingtechnical troubleshooting

Manage technical account and client success for APAC performance products, focusing on proactive consulting and implementation.

Обязанности

Own technical account management for a book of APAC performance product partners across AMS, S&C, and early Nutrition beta customers, with a primary focus on AMS
Lead new client implementations end-to-end, from configuration through go-live and adoption
Drive client value through proactive best-practice consulting, new feature introductions, and training that upskills clients and their staff
Troubleshoot technical and strategic client issues as the product expert for the region
Partner with our Sales and CS teams in APAC on client needs, renewals, and expansion opportunities

Другое

I'm Jack Halley , Senior Manager of Product Success at . Our Product Success team partners with elite sporting organisations across the APAC region — Australia, New Zealand, Japan, India and beyond — on our performance products: AMS, Strength & Conditioning, and Nutrition. We're looking for a Product Success Manager to own our APAC book on a full-time, fixed-term basis, from start date through to the end of August 2027, keeping some of the best sporting organisations in the world set up for success. Employment will end on that date, in line with the terms of the contract and applicable Australian employment law.
This is a consulting role at heart. The best PSMs don't just answer tickets, they bring deep product knowledge and a real understanding of the high-performance landscape to every conversation, showing clients where our products fit and how they keep delivering value season after season.
Strong client management skills: you can navigate time pressures, challenging personalities, and difficult situations while keeping the relationship healthy
Strong experience in at least one of the following: AMS (Smartabase), a pro-sport or high-performance organisation, or the sports technology industry
The consulting instinct to understand where a product fits in a client's world and proactively show them how to get more from it
Living and working in an APAC timezone
You hit two or all three of the pillars above: AMS experience, high-performance sport background, and sports tech industry experience
You have hands-on AMS build experience, not just as an end user
This is a rare chance to work directly with elite sporting organisations across the entire APAC region, with real opportunities to travel and spend time onsite with clients. It's a full-time, fixed-term contract, from start date through to the end of August 2027, with genuine potential to convert to a full-time ongoing role, and you'll be joining a global team that has the time and resources to invest in your platform skills from day one.
This role is not eligible for sponsorship at this time.
To all recruitment agencies: does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other organization location. is not responsible for any fees related to unsolicited resumes.
We're the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 600+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win. is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at . We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, re