KYS Lead

Другое

• Lead the KYS process end-to-end, providing functional direction to the team and ensuring consistent execution, appropriate risk management, and continuous improvement.
• Act as the main point of escalation for complex KYS cases and exceptions, making pragmatic, risk-based decisions and involving senior Compliance leadership when appropriate.
• Lead KYS conversations with internal stakeholders, senior leadership, and external partners, representing Compliance while balancing risk requirements with practical business needs.
• Identify recurring issues and root causes and turn them into sustainable improvements rather than solving the same problems case by case.
• Own the KYS improvement roadmap across processes, controls, automation, and scalability, partnering with internal teams and external platforms to translate Compliance and operational needs into practical solutions.
• Build visibility into KYS performance by monitoring volumes, SLAs, backlog, turnaround times, escalation drivers, and capacity, using data to identify bottlenecks and prioritize improvements.
• Help drive key KYS initiatives, including the continued evolution of the KYS risk matrix, supporting tooling and other initiatives required as the program matures.
• Lead risk-based remediation and periodic review programs and drive KYS guidance, training, and communication so stakeholders understand the process, requirements, and their responsibilities.
• 5+ years of relevant professional experience, with strong hands-on expertise in KYC, KYB, vendor due diligence, third-party risk, supplier risk management, or similar due diligence and onboarding processes.
• Demonstrated experience operating beyond individual case execution: identifying issues, taking ownership of processes, and driving improvements through implementation.
• Strong independent judgment and the ability to make pragmatic, risk-based decisions in complex cases and exceptions with limited supervision.
• A strong process improvement mindset, with experience simplifying, standardizing, automating, or scaling operational workflows.
• An analytical and data-driven approach, using operational metrics, volumes, SLAs, trends, and capacity information to identify problems and support decisions.
• Experience leading cross-functional initiatives and working effectively with teams such as Product, Engineering, Operations, Legal, and Compliance.
• Strong stakeholder management and communication skills, with the confidence to challenge constructively, explain complex topics, and make recommendations to senior stakeholders.
• High degree of ownership, autonomy, and follow-through.
• Professional fluency in English and Spanish is required; experience in fintech, banking, financial services, or another regulated environment is preferred.