Manager, Technical Solutions Management

1 нед. назад

United KingdomEuropeLead

cloud platformtechnical supportclient management

Lead and build the Technical Solutions Management function to manage technical relationships with strategic AI clients.

Обязанности

The Customer Experience (CX) Organisation at is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. Supporting the infrastructure that powers the AI revolution across data centres, hardware systems, and customer workloads, the CX organisation aligns closely with internal and customer engineering teams to offer valuable field insights and contribute directly to the product roadmap and development.
As Manager of Technical Solutions Management (TSM), you will oversee the TSM function responsible for managing technical relationships with ’s most strategic clients. Reporting directly to the Director of Cloud Platform Support, you will build, lead, and recruit top technical talent to serve as primary client advocates. In this global leadership role, you will collaborate cross-functionally with Solutions Architecture, Support, Sales, and Product Engineering to translate complex AI workload requirements into execution plans, define program KPIs, streamline operational workflows, and drive long-running technical programs from concept to successful delivery.

Требования

15+ years of experience in software engineering, systems engineering, hardware engineering, solutions architecture, technical support, or technical program/product delivery management.
7+ years of experience in a technical leadership or people management role within a high-growth environment.
Deep technical understanding of cloud infrastructure fundamentals, including Kubernetes, GPU compute, AI/ML applications, and high-performance computing (HPC).
Proven track record of directing multi-disciplinary teams to deliver complex, long-running technical programs with executive visibility.
Advanced stakeholder management, conflict resolution, and communication skills to engage effectively with C-suite executives and technical teams alike.
Ability to travel up to 30% annually for client engagements, team collaboration, and industry events.

Будет плюсом

Bachelor’s or Master’s degree in Computer Science, Systems Engineering, or a related technical discipline.
Direct experience leading technical account management or solutions management functions within a cloud service provider or hyperscaler environment.
Demonstrated success scaling technical delivery teams during periods of hyper-growth.

Условия

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:
Family-level Medical Insurance
Family-level Dental Insurance 
Generous Pension Contribution 
Life Assurance at 4x Salary 
Critical Illness Cover 
Employee Assistance Programme 
Tuition Reimbursement
Work culture focused on innovative disruption
Benefits may vary by location.

Другое

 
We believe in investing in our people and value candidates who bring diversified experiences to our teams—even if you do not match 100% of the listed criteria.
You love to: Solve challenging technical problems and build high-performing client advocacy teams.
You're curious about: The latest advancements in GPU infrastructure, AI applications, and cloud orchestration.
You're an expert in: Technical program execution, stakeholder management, and achieving mutually beneficial outcomes.
At , we work hard, have fun, and move fast! We are in an exciting stage of hyper-growth that you will not want to miss out on. We are not afraid of a little chaos, and we are constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
Be Curious at Your Core
Act Like an Owner
Empower Employees
Deliver Best-in-Class Client Experiences
Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take-off, the organisation's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
At , base pay is determined by a range of factors, including job-related knowledge, skills, experience, and location. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits programme (all subject to eligibility).
To fulfill our obligation to protect client data, successful applicants offered employment with will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results.
is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Recruitment Agencies
does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of and your Terms & Conditions associated with the use of CVs will be considered null and void.
Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.
This position requires access to export controlled information.  To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency.   may, for legitimate business reasons, decline to pursue any export licensing process.
 
When you apply to a job on this site, the personal data contained in your application will be collected by UK Ltd. (“Controller”), which is located at
Phosphor (6th Floor), 133 Park Street, London, SE1 9EA
and can be contacted by emailing @.com. Controller’s data protection officer can be contacted at privacy@.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of (i) Regulation (EU) 2016/679 (General Data Protection Regulation (“GDPR”) and (ii) the GDPR as it forms part of the laws of the UK (“UK GDPR”), as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Where permitted by applicable law, we may also retain your personal data for a limited period after the recruitment process ends in order to consider you for future job opportunities, respond to legal claims, or comply with record-keeping obligations. Under the GDPR and the UK GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with the relevant supervisory authority: (i) A list of Europe’s data protection authorities can be fo
For additional information, please see our Privacy Policy .