CyprusКомпания не указана
VIP Account Manager
1 нед. назад
CyprusMiddleOnsiteC1
crm
We are looking for a dedicated VIP Account Manager to join our iGaming company in Limassol, Cyprus, to provide personalized service to high-value players and enhance their experience and loyalty.
About the company
- iGaming Company
Responsibilities
- Act as the main point of contact for assigned high-value players
- Provide fast, professional and friendly support via chat, email, phone/messenger
- Consult players on games, bonuses, promotions and platform features
- Monitor player activity, identify needs and prevent potential churn
- Handle inquiries, complaints and special requests with high level of care
- Maintain detailed player profiles and ensure excellent VIP experience at every step
Requirements
- At least 1 year of experience in customer support / VIP support / account management in iGaming (online casino, sportsbook, poker etc.)
- Excellent command of English (both written and spoken 61+)
- Additional language is a strong advantage: French, German
- Understanding of the iGaming industry, player psychology and retention techniques
- High level of empathy, stress-resistance and ability to handle demanding clients
- Proactive attitude, responsibility and attention to detail
- Confident PC user, quick learner, ready to work with CRM/internal systems
- Experience in proactive calls is a must
- Experience in conversion, multi-brand and cross-sales will be a big advantage
Conditions
- Full-time employment in a modern office in the heart of Limassol
- Official 5/2 schedule (weekends off)
- Competitive salary + performance-based bonuses
- Young international team and comfortable working conditions
- Opportunity to grow inside a dynamically developing iGaming product