MalaysiaAssistant Manager, Retail (Commercial & Sales)
1 нед. назад
MalaysiaWorldwideMiddleOnsite
Responsible for driving commercial growth and profitability of the retail logistics network through revenue performance, customer acquisition, network expansion, and strategic partnerships.
О компании
- Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improv
Обязанности
- Develop and execute the retail commercial strategy aligned with company growth objectives.
- Identify new revenue streams and business opportunities within the retail logistics network.
- Develop commercial plans covering parcel volume, revenue, ASP, customer acquisition and profitability.
- Monitor market trends, competitor activities and customer behaviour.
- Drive growth across self-owned stores, franchise/reseller outlets and strategic retail partners.
- Identify high-potential locations and opportunities for network expansion.
- Improve productivity and commercial performance of existing stores.
- Develop strategies for underperforming outlets.
- Lead acquisition of SMEs, retail merchants, e-commerce sellers and corporate customers.
- Develop non-marketplace parcel volume through direct sales and partnerships.
- Build strategic partnerships with retailers, business centres, e-commerce enablers and other complementary businesses.
- Develop sales channels, reseller models and outsourcing opportunities
- Work with Operations to ensure commercial initiatives can be executed effectively at store level.
- Optimise manpower utilisation and sales productivity.
- Develop sales processes, incentive schemes and performance frameworks.
- Establish standardised commercial operating procedures across the retail network.
- Build and maintain commercial dashboards and performance reports.
- Use data to identify growth opportunities and underperforming stores.
- Conduct ROI and profitability analysis for new commercial initiatives.
- Provide management with recommendations based on commercial data.
- Act as key liaison between internal teams (Finance, Ops, Legal, Procurement)
- Manage escalations and ensure timely issue resolution
- Align stakeholders on operational priorities and changes
Требования
- Minimum qualifications: Diploma, with relevant industry experience
- Work experience: More than 2 years of experience working in retail stores
- Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage
- Proven success in being a team leader of a fully functional team
- Hands-on work experience with a proven track record in reaching and exceeding goals
- Strategic thinker with ability to thrive in a fast-paced, entrepreneurial environment; solve complex problems, and develop creative solutions
- Effective verbal communication, with the ability to serve a wide range of customers
- Own transportation required