AustraliaSenior Customer Success Manager | Corporate ANZ
1 нед. назад
AustraliaWorldwideSeniorRemote
account managementcustomer successretentionrenewalsdata analysisstakeholder managementcommercial awareness
Manage a large portfolio of Corporate customers in ANZ region to drive retention, adoption, and growth at .
About the company
- Corporate ANZ customer segment
- Strategic, high-value Customer Success motion
- Strong focus on net revenue retention (NRR) and expansion identification
Responsibilities
- Managing a large portfolio of Corporate customers (~145 accounts)
- Driving strong retention, adoption, and growth outcomes
- Leading strategic customer conversations and value reviews
- Prioritizing accounts using a structured, data-led approach
- Managing renewal and churn risks
- Identifying expansion opportunities
Requirements
- Experience managing a sizeable customer portfolio
- Strong ownership of retention, renewals and churn risk
- Experience working across multiple stakeholders, including senior decision-makers
- Confidence leading strategic customer conversations and value reviews
- Commercial awareness and ability to identify expansion opportunities