Customer Service Specialist
1 нед. назад
MiddleOnsite
international voice processms excelms word
is hiring a Customer Service Specialist for their international voice process (B2B), focusing on delivering professional inbound support and operational excellence within a global team.
Responsibilities
- Handle inbound international voice support (B2B) with accuracy and professionalism
- Resolve stakeholder queries in a timely manner
- Drive operational excellence through process improvements
- Support reporting, audits, documentation, and compliance activities
- Collaborate with global teams and contribute to training initiatives
Requirements
- Graduate in any discipline
- 3+ years of experience in International Voice Process (B2B)
- Excellent verbal and written communication skills
- Strong knowledge of MS Excel and Word
- Flexibility to work in a 24x7 environment
- Willingness to work from the office 5 days a week
Conditions
- Learning-centric and innovation-driven culture
- Fast-track career growth opportunities
- Healthcare & wellness benefits
- Rewards and recognition programs
- Collaborative and inclusive workplace environment