Consumer Care Specialist

1 нед. назад

IndonesiaWorldwideMiddleB1

ms officegoogle workspacefreshdeskfreshchatcrm

We are looking for a Consumer Care Specialist to join our team on a temporary 3-month contract covering maternity leave.

Comfortable handling complaints and inquiries via WhatsApp, Instagram/DM, email, and other digital channels.

Minimum Diploma (D3) degree (preferably in Communication, Administration, Management, Marketing, Food Technology, or relevant fields).
2–3 years of experience in Customer Service, Consumer Care, Complaint Handling, or Contact Center roles.
Background in the FMCG / Food & Beverage industry is a plus.
Excellent proficiency in Indonesian; English proficiency is an advantage.
Proficient in MS Office / Google Workspace (especially Excel/Spreadsheet and email).
Experience with ticketing/CRM/CS systems (hands-on experience with Freshdesk/Freshchat is a strong advantage).

Status: Temporary / Contract (3 Months - Maternity Cover)
Availability: Immediately available & fully committed for the 3-month contract period.