Engineer - R01568934

1 мес. назад

MexicoLATAMHybrid

Experience Range: with at least 1 to 3 years of client-facing service desk or application support experience, including exposure to ticketing systems such as Jira or ServiceNow Key Responsibilities: 1. Serve as the primary client-facing contact for service desk requests during U.S. business hours 2. Triage incoming support requests, gather relevant details, and route issues to the appropriate application or infrastructure teams 3. Coordinate incident updates, escalations, and stakeholder communications to ensure timely resolution 4. Maintain accurate ticket notes, status updates, knowledge articles, and support records in Jira or ServiceNow 5. Follow established escalation procedures and operate with moderate supervision 6. Develop familiarity with Epic application environments while prior

Manage Product Backlog, service now support, Business Processes at program/enterprise level, Stakeholder Management, Product roadmap and vision, Design product blueprint, Jira
Product Management: Business Consultant