Technical Account Manager - Brazil

1 нед. назад

30k–45k USD / yearBrazilLATAMMiddleRemote

api

Manage technical client relationships and accelerate technical outcomes for large Brazilian financial institution partnerships.

+2 years of experience.
You've owned an enterprise client as the primary point of contact, in a role that was technical and client-facing at the same time
Engineering or data background, you read API docs, data flows and system architecture comfortably, without needing to write production code
Hands-on with workflow automation tools
Genuinely analytical: you can design an analysis from scratch, with no template to follow
Native Brazilian Portuguese and strong English, you'll run client meetings in one and internal comms in the other
Background in B2B SaaS, AI or enterprise tech; you understand collections, lending or credit-lifecycle operations (the KPIs, the regulatory context, the operational constraints)
You've built something 0-to-1, a process, a workflow, a program and made it actually work
Nice to have: experience with Brazilian financial institutions.

At Domu we're building the agentic infrastructure behind the world's largest financial institutions. Our AI agents handle millions of live customer interactions a day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly.
That means we hit problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and regulated markets across the US and LATAM.
We're hiring a Technical Account Manager in São Paulo to own some of our largest Brazilian partnerships end-to-end.
Technical velocity. You're the link between our platform and the client. You will accelerate time-to-value and make the technical journey seamless.
The relationship. You're the dedicated point of contact they trust, running client meetings together with them, managing expectations, and unblocking our senior engineers by handling the client side yourself.
Full ownership of the outcomes. You dig into call and funnel data, find what's underperforming, and build the fix whether that's a workflow automation, a clean ticket for engineering, or a better process nobody asked for yet.
Small team, high leverage. Your work ships immediately.
Real traction. Post-revenue, Fortune 500 customers, 3x monthly growth.
Unsolved problems. Real-time voice AI in regulated industries, at scale.
We care about doing great work and that's the expectation for each one of us.