Head of Operations, Security Trailers & Edge Products

2 нед. назад

USAHead

Lead operations for Security Trailers & Edge Products at , focusing on deploying AI-powered security solutions in various environments.

is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. 
We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and is at the center of it.
You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million devices are deployed across 170+ countries.

's Cloud-Managed Security Trailers deploy the full power of in hard-to-wire and temporary locations: construction sites, utility infrastructure, retail parking lots, large public gatherings, and industrial yards. Security trailers are a fast-growing market, and winning it takes more than a great product. It takes a world-class operations engine that gets trailers from point A to point B with devices installed, and services them fast when something breaks.
We are looking for an Operations Leader to build 's nationwide trailer business. In this role, you will scale white glove delivery, installation, and servicing through a channel organization, and make the operations experience as much of a differentiator as the product itself.
We are committed to a thriving in-office culture. This role requires you to work onsite at our HQ in San Mateo, CA.
Build a nationwide trailer business and world-class fulfillment network
Scale white glove delivery, install, and servicing through the Qualified Trailer Partner program
Own trailer logistics, field reliability, and service economics end-to-end
Define and drive a GTM plan that delivers a seamless customer experience through a partner-led operations model
Partner with the video security and edge products PM leads to ensure our video, power, and networking products nail trailer customers' use cases

8+ years of experience in operations, logistics, supply chain, or marketplace operations at high-growth companies
Undergraduate degree in Engineering, Operations Research, or similar quantitative field. MBA optional
Proven history of building world-class systems and processes from scratch. You bring a structured mindset to ambiguous problems, from market sizing and channel strategy to ROI modeling
Operational excellence and systems-thinking: you design processes that scale from 10 to 10,000 units without breaking
Strong communication and collaboration in multi-party GTM motions. You'll orchestrate manufacturers, channel partners, installers, and 's field teams
Excited to roll up your sleeves and get out of the office. You'll spend time with installers, integrators, and customers to understand the real-world constraints of deployment
Ability to lead across strategy and execution. We pride ourselves in sweating the details and search for this in candidates
Entrepreneurial spirit: you treat the trailer business like your own company

is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision, and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
Professional development stipend
Wellness/fitness benefits
Healthy lunches provided daily
Commuter benefits

We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.
Annual Pay Range
At , we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)
Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).
As an equal opportunity employer, is committed to providing employment opportunities to all individuals. All applicants for positions at will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
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