Customer Service Agent - Latvian Speaking

2 нед. назад

MaltaEuropeHybrid

emailchattelephonetranslation

Customer Service Agent role serving Latvian and English speaking customers, providing support via email, chat and telephone, working in a hybrid model in Malta.

Условия

Much like riding a rollercoaster, sometimes life at can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Другое

Are you a problem solver, excellent communicator and a people person?  If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!
You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within is limitless!
At Group we work with a Hyrbid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home. 
We want you to excel in the following:
Help Latvian and English speaking customers via e-mail, chat and telephone
Work together with your team to reach the best customer satisfaction (including other KPI's)
Translate promotional texts and/or customer surveys in your local language
Manage customer accounts
Follow company policies and practices regarding player safety, protection, and responsible gaming 
Here at not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One and enjoy the perks of being a Betssonite!
Communication written and verbal in both Latvian and English
Strong Microsoft Office knowledge
Background in customer service, this can be face to face, online or via phone calls
Multi-tasking and time management 
Previous iGaming experience 
Strong Russian language skills.
Start date: Every second week, training is provided
Salary: The salary consists of a base salary and a bonus scheme.
Working hours: As a customer service agent you work shifts
Location: Malta, St Julians
Generous relocation package offered