Head of Operations

Другое

• Company is a YC-backed merchant risk intelligence platform helping financial institutions understand whether the businesses they serve are legitimate.
• We’re at a rare stage as a company: we already work with some of the largest companies in payments and financial services, but we’re still a small team where exceptional people can have an enormous impact on what gets built and how the company develops.
• We’ve intentionally stayed lean, moved quickly, and given people much more ownership than they would typically have at a company with our level of enterprise traction. There are very few layers between identifying an important problem and actually solving it.
• The mission matters too. Our technology helps stop fraudulent and abusive businesses from gaining access to the financial system, while helping legitimate businesses get approved faster and with less friction.
• We’re now hiring our first Head of Operations . You’ll work directly with the CEO and have a broad mandate to help build the operating foundation for the next stage of Company.
• This is a role for someone who wants to be close to the decisions, take real ownership, and help shape a company rather than simply operate within one.
• Own financial planning across revenue, costs, cash and headcount
• Build models and scenario analyses that inform company decisions
• Develop a deep understanding of the economics of the business
• Lead important vendor and commercial negotiations
• Identify opportunities to improve efficiency and allocate resources more effectively
• Turn analysis into clear recommendations for the CEO and leadership team
• Design and own the company’s operating cadence, including planning, goals and progress tracking
• Build lightweight systems that create accountability without unnecessary bureaucracy
• Create visibility into priorities, risks and areas that need attention
• Drive cross-functional initiatives spanning different parts of the company
• Take ownership of important projects that do not fit neatly into another function
• Help evolve how Company operates as the company grows
• Help coordinate execution around strategic customers and partnerships
• Build scalable processes for working with large financial institutions
• Own a range of operational, legal and administrative work across the business
• Partner with external advisors and service providers where needed
• Translate company plans into headcount and hiring priorities
• Help run recruiting, compensation, offers and onboarding
• Improve the systems around how we hire and operate as a team
• Build additional operational capabilities as the company grows
• You are highly analytical, commercially sharp and comfortable operating with incomplete information.
• You probably:
• Have experience in a high-growth technology company or similarly demanding operating environment
• Can build and interrogate a financial model rather than simply consume one
• Are comfortable moving between analytical, commercial and operational problems
• Identify important problems without obvious owners and take responsibility for solving them
• Can turn messy information into a clear recommendation
• Are organized without being bureaucratic
• Have strong judgment and are comfortable challenging assumptions
• Prefer building systems to maintaining systems somebody else designed
• We care more about judgment, ownership and ability than a specific background.
• You could come from business operations, finance, strategy, a Chief of Staff role, an operating role at a startup, or another path that gave you broad exposure to how companies work.
• Build a clear understanding of how Company operates across financials, customers, vendors, hiring, and company priorities
• Establish a small set of operating metrics and identify the highest-leverage opportunities to improve how the company runs
• Take ownership of several immediate priorities currently sitting with the CEO
• Own the company’s core operating cadence, including planning, financial visibility, and progress tracking
• Drive measurable improvements in at least 2–3 priority areas across cost, execution, hiring, or company operations
• Become the CEO’s primary operational partner and independently run major cross-functional initiatives