Customer Engineer, APAC

1 нед. назад

USARemote

cloudautomationchatvoice

Deliver AI solutions to enterprise contact centers across the Asia-Pacific region, combining software engineering with customer experience expertise.

Обязанности

As a Customer Engineer, APAC at , you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers across the Asia-Pacific region. You'll combine strong software engineering skills with expertise in customer experience, contact center infrastructure, cloud technologies, chat and voice platforms, and automation to help customers successfully deploy and scale .
Working closely with Solution Architects, Implementation Managers, Customer Success Managers, and Engineering, you'll own the technical execution of customer integrations and help ensure works seamlessly within complex enterprise environments.
You'll partner directly with technical stakeholders across APAC, navigating different customer environments, business requirements, and deployment needs. This role is ideal for someone who enjoys being hands-on technically while also building trusted relationships with customers.
As continues to grow across APAC, you'll also help identify opportunities to expand the value we deliver within existing customers and shape how we scale our technical customer engagement in the region.
Join our team of AI and ML experts and help transform the future of work with 's innovative solutions.
Execute integration designs and project plans developed in partnership with Implementation Managers, Solution Architects, and other stakeholders.
Design, build, and deploy applications using SDKs, libraries, and APIs.
Integrate solutions with enterprise contact center voice, chat, and digital platforms.
Develop and maintain integrations using technologies including Go, Python, and JavaScript .
Participate in testing, troubleshooting, deployment, and ongoing maintenance of products and customer integrations.
Partner with Customer Success Managers to triage and resolve technical issues, collaborating closely with Engineering when deeper product or platform expertise is required.
Build strong relationships with customer technical stakeholders and serve as a trusted technical partner throughout implementation and expansion.
Manage multiple customer projects and technical workstreams simultaneously.
Identify opportunities to simplify integrations, improve customer outcomes, and expand 's impact within customer environments.
Collaborate across teams and geographies to share learnings and help develop scalable implementation practices for APAC.

Требования

Strong software engineering skills, with hands-on experience in Go, Python, and/or JavaScript .
Experience using APIs and SDKs to build integrations and value-added solutions.
Experience with AWS and Git .
Experience with contact center and customer experience technologies such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar platforms is highly desirable.
Experience working with enterprise customers and complex technical environments.
Ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems.
Strong communication skills and the ability to translate complex technical concepts for different audiences.
Ability to build trusted relationships with external technical stakeholders and take a consultative, strategic approach to solving customer problems.
Comfortable operating in a fast-moving environment and managing multiple priorities.
A think big, deliver simple mindset—you can navigate complexity while creating practical solutions for customers.
Comfortable collaborating with distributed teams and customers across multiple APAC markets and time zones.
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Paid parental leave for all new parents welcoming a new child
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
20 days of vacation time to promote a healthy work-life blend

Условия

Compensation for this position includes a competitive base salary, equity, and a variety of benefits. Actual compensation will be based on candidate-specific factors, including experience, skill set, and location, as well as applicable local compensation and employment requirements.
Benefits and employment terms may vary by country. Your recruiter can provide additional details for the specific APAC location in which you are being considered.

Другое

unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. ’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use to power world-class customer experiences every day. 
Born from the Stanford AI Lab, has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. ’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at .
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